Domain DNS settings not working
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Domain DNS settings not working
08-06-2016 12:19 PM
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Can't see any reported issues for Tadley.
From the router I can see I'm connected to the Internet but cannot see either DNS server on 212.159.6.9/10
Tracert to either generally gives;
<1 ms. Dsldevice.lan 192.168.1.254
11ms. 195.166.130.165
9ms. 84.93.249.97
9ms. 195.166.129.41
Request timed out....
I occasionally see a time out between hops.
Looks like I get out of my router but not much further.
Tried resetting my password and relogging in. No joy. Same this morning.
Looks like an infrastructure problem to me unless anyone else has a suggestion?
I've previously had my router drop the Internet about once a week and need a reboot but I've accepted this as the norm.
Marc
Re: Domain DNS settings not working
08-06-2016 12:36 PM
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Re: Domain DNS settings not working
09-06-2016 11:35 AM
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Yesterday I updated my password to login to report it here via my mobile as I'd forgotten the password.
Tried to reconnect with the new password from home and now find I can't connect at all to the net as opposed to previously I could connect but not access anything.
Presumably some work is going on?
I'm pretty desperate to get access back as I work from home a lot in IT and on call. I'm completely stuffed without it.
My immediate neighbours are with BT and not impacted so I assume this is a problem with plusnet servers not with the network infrastructure?
Marc
Re: Domain DNS settings not working
09-06-2016 12:03 PM
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We're seeing your connection attempts hitting our side now, however they are all coming through with 'password incorrect' messages. Can you log in to your router and make sure the connection password is correct.
Re: Domain DNS settings not working
09-06-2016 12:16 PM
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I'm in the office now. May reset my password again on here now and try that when I get home. But I logged on here fine with that same password that I set yesterday.
Marc
Re: Domain DNS settings not working
09-06-2016 12:26 PM
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The password for the forum is not likely to be the same as your connection password.
Re: Domain DNS settings not working
09-06-2016 12:37 PM
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The password entered on the router ISP details is the one used to access the members centre at https://portal.plus.net/index_nlp.html (not the forum as that is a totally different system and not linked to the main Plusnet portal site)
Re: Domain DNS settings not working
09-06-2016 1:27 PM
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And I've just used the above link to reset it again (complete with warning to make sure my router is on if I want it to auto update)
I then login to the router, add the new password and the same....
Connection could not be established: Disconnected by user
Re: Domain DNS settings not working
09-06-2016 1:35 PM
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Now back to the original problem. I'm connected to the net but no access whatsoever to any DNS server
Intermittently the odd page pops up. Mostly fails due to DNS.
Link status says 'connecting...'
Connectivity check shows ok for Ethernet and fails on ppp. Same as originally on Tuesday eve.
Ok a min later and a recheck shows its active now and connecting to DNS servers
Re: Domain DNS settings not working
09-06-2016 1:40 PM
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We're seeing a connection now, are you able to browse without issues?
Re: Domain DNS settings not working
09-06-2016 1:47 PM
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Yes, i can browse now. Had several minutes of nothing,then connected , then intermittent connectivity while the router said either not connected or connecting..then sprang into life.
Seems ok now cheers!
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