Do I need a modem?
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Do I need a modem?
21-04-2019 8:25 PM
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I have just upgraded to fibre broadband but no mention was made of needing a modem, which I am told by a friend that I will need. Plus net just asked for the model no of my router and said it was compatible but no mention of a modem. If so does an engineer need to visit?
Re: Do I need a modem?
21-04-2019 9:10 PM
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@SMMunro - Most 'routers' supplied by ISPs are combined modem/routers. As you don't state your model, I assume the PN rep was correct, but if you need confirmation, what is it?
FYI, fibre installs these days only need BTOR engineers to visit your local cabinet - the modems/routers are self-install as your ADSL one was.
Re: Do I need a modem?
22-04-2019 10:08 AM - edited 22-04-2019 10:09 AM
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Hi @SMMunro
Thanks for getting in touch - I've checked your account but it doesn't specify which router you currently have. I can see that my colleague has just responded to the open ticket on your account here. Given your post here I've arranged for a router to be dispatched to you and waived the postage costs on this occasion.
Please let us know if there's anything else you need.
Best wishes
Dave
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