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Disgust by Plusnet Provisioning team

FIXED
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Registered: ‎01-06-2010

Re: Disgust by Plusnet Provisioning team

Fix

Many thanks can see the sync rate has increased. Much better for them. Smiley

 

Before:

Line sync at 11721k downstream with snr at 6.1db and 1131k upstream with snr at 5.9db

Now:

Line sync at 12866k downstream with snr at 3.1db and 1139k upstream with snr at 6.1db

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Plusnet Help Team
Plusnet Help Team
Posts: 17,722
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Fixes: 943
Registered: ‎21-04-2017

Re: Disgust by Plusnet Provisioning team

Awesomeo Thumbs_Up not long to go until the fibre is back up and running.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
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Re: Disgust by Plusnet Provisioning team

Yes I agree. They are better off with unlimited fibre 40Meg cos they always watch bbci player, netflix streaming and video chat with me. Smiley

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Re: Disgust by Plusnet Provisioning team

My parents line are expecting to switch from ADSL2+ to Unlimited Fibre tomorrow. FTTC due to be completed by tomorrow.

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Re: Disgust by Plusnet Provisioning team

Updated: My parents line is now completed 40Meg Unlimited Fibre but couldn't get faster than 11Meg because the profile on plusnet side is still on ADSL2+ profile rate of 11.3Meg.

BTw Speedtester result:

IP Profile for your line is - 38.71 Mbps

 

 

Telephone number:
01*************
Phone exchange:
CUCKOO OAK
Estimated line speed:
40Mb (This may vary between 60.6Mb and 80Mb) - Checked on 2017-06-29 11:06:36
Current line speed:
11.3 Mb
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Plusnet Help Team
Plusnet Help Team
Posts: 17,722
Thanks: 5,568
Fixes: 943
Registered: ‎21-04-2017

Re: Disgust by Plusnet Provisioning team

Happy to hear the order has completed.

That profile shouldn't have impact on their throughput, because they've provisioned on the dedicated network. I've just bumped it up anyways, mind rebooting the router and letting us know how it looks?

 

Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
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Posts: 3,115
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Registered: ‎01-06-2010

Re: Disgust by Plusnet Provisioning team

The speed are now picking up 37Meg throughput. But, my parents not happy about refunded of £3.22 for the loss of fibre between 6th July and 19th July. (work out 23p per day over 14 days period with no compensation at all with no fault of their own). Happy with fibre re-activated but not happy with no compensation from PN. Sad Can't believe that. They should deserved a compensation pay out.

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Plusnet Help Team
Plusnet Help Team
Posts: 17,722
Thanks: 5,568
Fixes: 943
Registered: ‎21-04-2017

Re: Disgust by Plusnet Provisioning team

We don't provide compensation I'm afraid. I'll be happy to offer a gesture of goodwill - I'll update your ticket with that.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
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Posts: 3,115
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Re: Disgust by Plusnet Provisioning team

Thanks they have reply to ticket. Smiley

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Plusnet Help Team
Plusnet Help Team
Posts: 17,722
Thanks: 5,568
Fixes: 943
Registered: ‎21-04-2017

Re: Disgust by Plusnet Provisioning team

I've applied that for them now. Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team