If possible since the start of my connection if doable. If not the past 1 year would work. Longest time range would be ideal in trying to guestimate if there is any other interferences
Thanks for getting back to us @santi
I'm sorry to see you're still seeing disconnections. While in theory we can choose any start/end date when bringing up records in our connection logs I've only ever seen maximum of a year brought up. I've selected the date your service was first provisioned as the start date but the earliest the log is showing is 28/08/18.
Your connection is fairly intermittent and there are more drops than I'd say is normal, my recommendation is to report a new fault at http://faults.plus.net, we'll arrange another engineer and raise an escalation with our suppliers to get this thoroughly investigated end to end.
Maximum data rate: 15276 / 76476
Noise margin: 5.8 dB / 3.2 dB
Line attenuation: 18.8 dB
Signal attenuation: 0 dB / 18.8 dB
VPI / VCI: 0/38
Do you think the 3.2db noise margin may be an issue? I've seen others having intermittent issues where the DLM is set up so it assumes the line is not as stable and set to 6db? Is this something we should try or let the engineers investigate the actual issue first?
Thanks for getting back to us @santi It's possible the 3dB noise margin may be causing the issue but I'm afraid we've no remote control over this for a fibre line. I've just added a reply onto the new fault ticket https://www.plus.net/wizard/?p=view_question&id=193901577 you've reported. Could you let us know once you've responded with your availability for another engineer visit? I'll then ensure an escalation is raised to get this investigated further.