Disconnects
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- Re: Disconnects
Re: Disconnects
05-08-2019 8:30 PM - edited 05-08-2019 8:31 PM
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Re: Disconnects
06-08-2019 9:32 AM
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Re: Disconnects
07-08-2019 6:14 AM
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Re: Disconnects
07-08-2019 10:49 AM
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Hey @santi,
Thanks for getting back to us.
With regards to the engineer appointment this is something that is up to you, if you decide to cancel the appointment now as it more that 2 working days away there would no charges etc. Do let us know how you would like to proceed with that one.
I've taken a look at past Radius connection logs and there seems to be a pattern emerging where your services drops on Saturday and then stabilises on the Sunday. Is there anything that turns on turning this time e.g. heating/air conditioning, neighbouring baby monitors, TV recording devices etc? These may be interfering with your signal and causing these drops.
Thanks.
Re: Disconnects
07-08-2019 11:00 AM
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As far as I can tell nothing extra is turned on in the weekends. But if there is a pattern and the engineer is coming on Saturday maybe he can catch it in action I hope. The location of the router is pretty isolated as well, being on the bedroom on the first floor. So nothing much nearby plugged into it apart from my landline phone.
I'll keep the engineer as there is proof of disconnects, so hopefully I won't be charged if there is no fault find in the moment he comes..?
Re: Disconnects
07-08-2019 11:57 AM - edited 07-08-2019 11:58 AM
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Hi @santi
Can't give you a definite on this as it's not up to us - but we will review it if and when it happens.
I'll keep the engineer as there is proof of disconnects, so hopefully I won't be charged if there is no fault find in the moment he comes..?
Re: Disconnects
07-08-2019 12:30 PM
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I'll just keep the engineer visit as what happened on Saturday was unacceptable, hopefully he can find the true cause.
Re: Disconnects
10-08-2019 9:51 AM
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Engineer just left. Fixed an issue at the top of the pole, caused by a weak termination by the previous engineer he thought.
I shall monitor the connection for a week or so, hopefully all is good now.
Re: Disconnects
10-08-2019 2:44 PM
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Cheers for the update @santi, I'm glad to see the engineer identified and fixed a potential problem.
Fingers crossed you don't get anymore disconnections but if you do feel free to yell.
Re: Disconnects
04-09-2019 7:15 PM
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@Gandalf 2 disconnects today and yesterday.. any issues with the line again?
Re: Disconnects
05-09-2019 11:51 AM
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Hi @santi
Line seems fine and there hasn't been a drop since. How are things at your end now?
Thanks,
MoR
Re: Disconnects
05-09-2019 11:59 AM - edited 05-09-2019 12:00 PM
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The other 2 I can notice as it's during peak time in the household, I'm just trying to guage if this subtle annoyance is acceptable limits? Also looking closely it seems like 2 disconnects closely together..
When I first signed up to plusnet I had longer stretches around months of no disconnects...
Re: Disconnects
05-09-2019 5:50 PM
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Thanks for getting back to us @santi.
I've tested your line and that's not showing any cause for the drops you've experienced.
Any drop is far from ideal however there are numerous potential causes for a drop and we can't always get to the bottom of the cause.
At the moment the number of drops are below what our suppliers would class as an intermittent fault.
I'd recommend monitoring the connection and if the drops continue to occur I'd recommend raising a new fault here and then posting back once you've done so.
This will allow us to get that picked up straight away for you
Re: Disconnects
06-09-2019 9:16 AM
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Re: Disconnects
06-09-2019 2:19 PM
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Hi @santi
We can manually configure RADIUS to check any time period.
I don't *think* there is a limit on how far back we can go - I surmise the inception of the account / initial connection.
What timescale do you want us to try and look at?
Thanks,
MoR
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