Disconnects
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- Re: Disconnects
Re: Disconnects
06-02-2019 5:47 PM
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Re: Disconnects
08-02-2019 10:15 AM
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Engineer came round, luckily same one as last time. He went on wards to change/swap the D-side link? Also apparently said that my current (now old) one was prior marked as having problems so not sure why it was used. But he has swapped me over to a new one. I shall keep you updated.. hopefully this solves it!
Re: Disconnects
08-02-2019 11:35 AM
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Re: Disconnects
13-02-2019 6:42 PM
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Re: Disconnects
14-02-2019 10:29 AM
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Thanks for getting back to us.
I've attached a graph of your connection below
Personally I wouldn't' worry too much about the drops as the two that have happened were in the early hours of the morning which is often where our suppliers carry out maintenance
Re: Disconnects
15-02-2019 8:49 AM
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Re: Disconnects
15-02-2019 12:07 PM
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Re: Disconnects
02-04-2019 6:20 PM
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Any chance of a connection log for the past couple of weeks to see the connection?
Thanks
Re: Disconnects
02-04-2019 7:03 PM
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Re: Disconnects
03-04-2019 6:00 PM
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All seems good
Re: Disconnects
03-04-2019 6:21 PM
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That's brilliant news @santi, we're thrilled that the issue now seems resolved.
Please don't hesitate to get back in touch if you need any further assistance, we're only a click away.
Re: Disconnects
04-08-2019 1:53 AM
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Not sure if it's related but disconnects have reappeared again. Can someone check it out
Re: Disconnects
05-08-2019 9:32 AM
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Hi @santi
I can see that there have been no disconnects since roughly 9am yesterday morning;
If these start to happen again please let us know asap.
Kind Regards,
MoR
Re: Disconnects
05-08-2019 3:52 PM
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I did end up calling in, and a fault ticket was raised. I believe the line was tested again finding an issue this morning. I have replied to that ticket if you want/can take a look.
I don't believe there is anything faulty inside my property, so if an engineer visit is possible without a need for me to be home would be best.. Otherwise I left my availability on the ticket.
Many thanks
Re: Disconnects
05-08-2019 4:48 PM
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Hi @santi thanks for getting back to us and I'm sorry to see you're experiencing connection issues again. Unfortunately as line tests aren't showing a definitive external fault the only way we can progress the fault with Openreach is by arranging an engineer visit. I've gone to book the appointment but based on availability there aren't any slots available.
I've added a reply to your fault ticket 192791224 with a list of the current availability we have.
Feel free to nudge us over here once you've responded.
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