Disconnects
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Disconnects
- « Previous
- Next »
Re: Disconnects
08-06-2018 11:27 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Santi
Have been having identical problems since "upgrading" to hub one very annoying
plusnet seem to go through the motions but it takes soooo long interesting to see how your replacement router
goes..
Re: Disconnects
09-06-2018 8:58 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
An engineer came yesterday but a short while after he left pronouncing no problems at our end, the connection went down again.
He said the next step would be a replacement router and I've been in touch with technical support about that. Just waiting for a reply.
It's so frustrating. We've been with PlusNet for years and they've always been brilliantly reliable until recently.
Re: Disconnects
11-06-2018 2:44 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@astonman the replacement router had no effect what so ever on the disconnects. Just waiting on the engineer to come tomorrow and see if he can locate the issue.
Re: Disconnects
12-06-2018 12:09 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@adamwalker @Gandalf Engineer just left today. He did some work outside near the telephone line pole. Hopefully it fixes the issue.
I was wondering if you can check if he did a DLM reset? My max sync now is at 54 Meg, whereas last week it was closer to the 65/70 mark
Re: Disconnects
12-06-2018 12:39 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Disconnects
13-06-2018 3:11 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@Gandalf I seem to have had one or two disconnects since the engineer left yesterday afternoon. I've had no change in speed so I'm guessing that's not due to the DLM?
Re: Disconnects
13-06-2018 4:15 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Sorry to hear you're still getting disconnections.
Line tests are showing your router in sync at 51mbps still, and you're on an open profile which means the line isn't banded: "0.128M-80M Downstream 4dB, Retransmission High - 0.128M-20M Upstream, Error Protection Off".
As your speeds are within your estimates we may need to wait and see if the disconnects happen more frequently before we look at arranging another engineer visit.
Re: Disconnects
13-06-2018 6:59 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Had 2 disconnects I've experienced since last night, I'll monitor the coming days.
Re: Disconnects
13-06-2018 7:26 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Yeah the disconnections can be more frustrating. Keep us posted, fingers crossed it remains stable.
If we do need to arrange another engineer visit we should be able to raise an escalation with our suppliers first as it'd be a repeated engineering visit.
Re: Disconnects
13-06-2018 10:53 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Disconnects
14-06-2018 11:54 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Disconnects
15-06-2018 10:35 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
How is it on May 2nd or so all of a sudden my Internet just went so unstable.. In April I had 26 days straight no drop outs and then bam it all kicked off..
Re: Disconnects
16-06-2018 1:37 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- « Previous
- Next »
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page