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Disconnects at 1230am on Random nights

Posts: 2
Registered: ‎04-11-2019

Disconnects at 1230am on Random nights

Our fibre drops out randomly late at night
Always about 1230 am
But not every night
Happens at least once a week
Had engineer round and all is supposed to be working fine
Can anyone help?
Plusnet Help Team
Plusnet Help Team
Posts: 7,349
Thanks: 771
Fixes: 294
Registered: ‎01-01-2012

Re: Disconnects at 1230am on Random nights

Thanks for your post @Agarnettclarke

Between midnight and 6am is when our suppliers often carry out maintenance as there are fewer people using their connections during this time.

If you're only experiencing drops during these times it's most likely nothing to worry about but if you start to experience drops during the day I'd recommend raising a fault here so we can investigate further.

Let us know if there's anything else we can help with

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team