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Disconnects and speed changes

Community Veteran
Posts: 1,657
Thanks: 79
Fixes: 2
Registered: ‎17-06-2007

Disconnects and speed changes

Are the disconnects (not instigated by me) and the variations in connect speed anything to be worried about:

15:36:08, 01 Dec.	(9148384.270000) PPPoE is up -​ Down Rate=47815Kbps, Up Rate=7924Kbps; SNR Margin Down=3.1dB, Up=5.9dB
13:00:53, 02 Dec.	(9225467.180000) PPPoE is down after 1284 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 -​ Down)]
13:02:58, 02 Dec.	(9225592.320000) PPPoE is up -​ Down Rate=45712Kbps, Up Rate=7913Kbps; SNR Margin Down=3.9dB, Up=6.0dB
15:37:40, 04 Dec.	(9407673.140000) PPPoE is down after 3034 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 -​ Down)]
15:39:45, 04 Dec.	(9407798.350000) PPPoE is up -​ Down Rate=47818Kbps, Up Rate=7376Kbps; SNR Margin Down=4.0dB, Up=6.0dB
22:57:36, 06 Dec.	(9606867.750000) PPPoE is down after 3317 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 -​ Down)]
22:58:57, 06 Dec.	(9606948.270000) PPPoE is up -​ Down Rate=46402Kbps, Up Rate=7253Kbps; SNR Margin Down=4.0dB, Up=5.9dB
23:59:27, 06 Dec.	(9610578.580000) PPPoE is down after 60 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 -​ Down)]
00:01:33, 07 Dec.	(9610704.820000) PPPoE is up -​ Down Rate=46562Kbps, Up Rate=7309Kbps; SNR Margin Down=4.0dB, Up=6.0dB
00:13:13, 07 Dec.	(9611404.050000) PPPoE is down after 11 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 -​ Down)]
00:14:32, 07 Dec.	(9611483.680000) PPPoE is up -​ Down Rate=46227Kbps, Up Rate=7245Kbps; SNR Margin Down=3.9dB, Up=5.9dB
00:15:34, 07 Dec.	(9611545.760000) PPPoE is down after 0 minutes uptime [Disconnected]
00:16:05, 07 Dec.	(9611576.110000) PPPoE is up -​ Down Rate=46227Kbps, Up Rate=7245Kbps; SNR Margin Down=4.0dB, Up=6.0dB
23:42:09, 08 Dec.	(9782339.250000) PPPoE is down after 2845 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 -​ Down)]
23:44:15, 08 Dec.	(9782465.660000) PPPoE is up -​ Down Rate=46249Kbps, Up Rate=7365Kbps; SNR Margin Down=3.9dB, Up=6.0dB
19:30:28, 11 Dec.	(10026435.980000) PPPoE is down after 4066 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 -​ Down)]
19:32:34, 11 Dec.	(10026561.780000) PPPoE is up -​ Down Rate=45755Kbps, Up Rate=7402Kbps; SNR Margin Down=3.9dB, Up=6.0dB
09:29:18, 22 Dec.	(10940757.630000) PPPoE is down after 15236 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 -​ Down)]
09:31:23, 22 Dec.	(10940882.930000) PPPoE is up -​ Down Rate=53683Kbps, Up Rate=7742Kbps; SNR Margin Down=3.2dB, Up=5.9dB

 BT do seem to have upped my profile:

For your connection, the acceptable range of speedsis 40 Mbps-51.96 Mbps .
 Additional Information:
 IP Profile for your line is - 51.96 Mbps

9 REPLIES
Baldrick1
Seasoned Champion
Posts: 1,852
Thanks: 800
Fixes: 65
Registered: ‎30-06-2016

Re: Disconnects and speed changes


SteveA wrote:

Are the disconnects (not instigated by me) and the variations in connect speed anything to be worried about:


In my opinion no. I would be very surprised if Plusnet recognised any significant problems that needed attention.

Terranova667
Pro
Posts: 1,320
Thanks: 77
Fixes: 3
Registered: ‎19-02-2014

Re: Disconnects and speed changes

It for sure should NOT be dropping that frequently I would get it looked at.  

Community Veteran
Posts: 5,183
Thanks: 486
Fixes: 21
Registered: ‎10-06-2010

Re: Disconnects and speed changes

Going by this thread, it won't be dropping frequently enough for anyone to do anything about it.

Baldrick1
Seasoned Champion
Posts: 1,852
Thanks: 800
Fixes: 65
Registered: ‎30-06-2016

Re: Disconnects and speed changes

Thanks @ejs. 6 drops in 72 hours is a figure I was looking for. I'm sure that @Gandalf has also stated a 24 hour maximum figure (4?) not long ago. I have looked but can't find it.

Plusnet Help Team
Plusnet Help Team
Posts: 9,488
Thanks: 3,059
Fixes: 480
Registered: ‎21-04-2017

Re: Disconnects and speed changes

6 drops in 72 hours is a figure I was looking for.

This is generally a guideline that we'd go by.

 

I'm sure that @Gandalf has also stated a 24 hour maximum figure (4?) not long ago.

I think our suppliers define an intermittent connection as 10 drops in a 24 hour period, but again it's only a guideline. When raising a fault to BTW/Openreach, we'd look at the bigger picture.

 

With that said, going back over the past 30 days there sadly isn't enough for us to raise a fault.

 

Testing your line is showing your speeds at a good level, way over your estimates of 32mbps to 44mbps.

Sync Status In Sync
Downstream Speed 53.7 Mbps
Upstream Speed 7.7 Mbps

 

No copper issues detected:

Voice Line Test Result Pass

 

With your length of line to the cabinet, occasional drops can happen.

Estimated Line Length In Metres 910.3

 

Your circuit is on a 4db SNR target though which may be the cause.

Profile Name 0.128M-80M Downstream 4dB, Retransmission High - 0.128M-20M Upstream, Error Protection Off

Sadly there isn't much we can do about that.

 

With all that said, your connection is a lot stable over the past 15 days than it was at the beginning of the month.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Community Veteran
Posts: 1,657
Thanks: 79
Fixes: 2
Registered: ‎17-06-2007

Re: Disconnects and speed changes

I wasn't actually going to raise a fault - was more interested if the speed changes were "normal". As I said BT have upped my download profile to over 50Mbps - where a few months ago (when I was suffering from a problem that had been ongoing for months) it was in the low 40s....

Plusnet Help Team
Plusnet Help Team
Posts: 9,488
Thanks: 3,059
Fixes: 480
Registered: ‎21-04-2017

Re: Disconnects and speed changes

It's possible that DLM moved your SNR target from 6db to 4db which would explain the increase in speed.

As a result, it's also likely that this is causing the disconnections.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Community Veteran
Posts: 1,657
Thanks: 79
Fixes: 2
Registered: ‎17-06-2007

Re: Disconnects and speed changes

At one point I was down to 3.1dB (as you can see from the Dec 1 connection) and now its 3.2 -- the SNR does seem to be wobbling round quite a bit.

RTNI
Rising Star
Posts: 76
Thanks: 3
Fixes: 1
Registered: ‎28-04-2014

Re: Disconnects and speed changes

This is exactly the same that appears to be happening with my connection on the linked thread above. My line is longer than yours, and I had a 33% increase in downstream speed but have been experiencing a lot of drops in connection because of it