cancel
Showing results for 
Search instead for 
Did you mean: 

Disconnects and speed changes

SteveA
Pro
Posts: 1,847
Thanks: 106
Fixes: 3
Registered: ‎17-06-2007

Disconnects and speed changes

Are the disconnects (not instigated by me) and the variations in connect speed anything to be worried about:

15:36:08, 01 Dec.	(9148384.270000) PPPoE is up -​ Down Rate=47815Kbps, Up Rate=7924Kbps; SNR Margin Down=3.1dB, Up=5.9dB
13:00:53, 02 Dec.	(9225467.180000) PPPoE is down after 1284 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 -​ Down)]
13:02:58, 02 Dec.	(9225592.320000) PPPoE is up -​ Down Rate=45712Kbps, Up Rate=7913Kbps; SNR Margin Down=3.9dB, Up=6.0dB
15:37:40, 04 Dec.	(9407673.140000) PPPoE is down after 3034 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 -​ Down)]
15:39:45, 04 Dec.	(9407798.350000) PPPoE is up -​ Down Rate=47818Kbps, Up Rate=7376Kbps; SNR Margin Down=4.0dB, Up=6.0dB
22:57:36, 06 Dec.	(9606867.750000) PPPoE is down after 3317 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 -​ Down)]
22:58:57, 06 Dec.	(9606948.270000) PPPoE is up -​ Down Rate=46402Kbps, Up Rate=7253Kbps; SNR Margin Down=4.0dB, Up=5.9dB
23:59:27, 06 Dec.	(9610578.580000) PPPoE is down after 60 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 -​ Down)]
00:01:33, 07 Dec.	(9610704.820000) PPPoE is up -​ Down Rate=46562Kbps, Up Rate=7309Kbps; SNR Margin Down=4.0dB, Up=6.0dB
00:13:13, 07 Dec.	(9611404.050000) PPPoE is down after 11 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 -​ Down)]
00:14:32, 07 Dec.	(9611483.680000) PPPoE is up -​ Down Rate=46227Kbps, Up Rate=7245Kbps; SNR Margin Down=3.9dB, Up=5.9dB
00:15:34, 07 Dec.	(9611545.760000) PPPoE is down after 0 minutes uptime [Disconnected]
00:16:05, 07 Dec.	(9611576.110000) PPPoE is up -​ Down Rate=46227Kbps, Up Rate=7245Kbps; SNR Margin Down=4.0dB, Up=6.0dB
23:42:09, 08 Dec.	(9782339.250000) PPPoE is down after 2845 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 -​ Down)]
23:44:15, 08 Dec.	(9782465.660000) PPPoE is up -​ Down Rate=46249Kbps, Up Rate=7365Kbps; SNR Margin Down=3.9dB, Up=6.0dB
19:30:28, 11 Dec.	(10026435.980000) PPPoE is down after 4066 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 -​ Down)]
19:32:34, 11 Dec.	(10026561.780000) PPPoE is up -​ Down Rate=45755Kbps, Up Rate=7402Kbps; SNR Margin Down=3.9dB, Up=6.0dB
09:29:18, 22 Dec.	(10940757.630000) PPPoE is down after 15236 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 -​ Down)]
09:31:23, 22 Dec.	(10940882.930000) PPPoE is up -​ Down Rate=53683Kbps, Up Rate=7742Kbps; SNR Margin Down=3.2dB, Up=5.9dB

 BT do seem to have upped my profile:

For your connection, the acceptable range of speedsis 40 Mbps-51.96 Mbps .
 Additional Information:
 IP Profile for your line is - 51.96 Mbps

9 REPLIES 9
Baldrick1
Moderator
Moderator
Posts: 11,631
Thanks: 5,168
Fixes: 416
Registered: ‎30-06-2016

Re: Disconnects and speed changes


@SteveA wrote:

Are the disconnects (not instigated by me) and the variations in connect speed anything to be worried about:


In my opinion no. I would be very surprised if Plusnet recognised any significant problems that needed attention.

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

Terranova667
Pro
Posts: 1,511
Thanks: 125
Fixes: 5
Registered: ‎19-02-2014

Re: Disconnects and speed changes

It for sure should NOT be dropping that frequently I would get it looked at.  

ejs
Aspiring Hero
Posts: 5,442
Thanks: 631
Fixes: 25
Registered: ‎10-06-2010

Re: Disconnects and speed changes

Going by this thread, it won't be dropping frequently enough for anyone to do anything about it.

Baldrick1
Moderator
Moderator
Posts: 11,631
Thanks: 5,168
Fixes: 416
Registered: ‎30-06-2016

Re: Disconnects and speed changes

Thanks @ejs. 6 drops in 72 hours is a figure I was looking for. I'm sure that @Gandalf has also stated a 24 hour maximum figure (4?) not long ago. I have looked but can't find it.

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: Disconnects and speed changes

6 drops in 72 hours is a figure I was looking for.

This is generally a guideline that we'd go by.

 

I'm sure that @Gandalf has also stated a 24 hour maximum figure (4?) not long ago.

I think our suppliers define an intermittent connection as 10 drops in a 24 hour period, but again it's only a guideline. When raising a fault to BTW/Openreach, we'd look at the bigger picture.

 

With that said, going back over the past 30 days there sadly isn't enough for us to raise a fault.

 

Testing your line is showing your speeds at a good level, way over your estimates of 32mbps to 44mbps.

Sync Status In Sync
Downstream Speed 53.7 Mbps
Upstream Speed 7.7 Mbps

 

No copper issues detected:

Voice Line Test Result Pass

 

With your length of line to the cabinet, occasional drops can happen.

Estimated Line Length In Metres 910.3

 

Your circuit is on a 4db SNR target though which may be the cause.

Profile Name 0.128M-80M Downstream 4dB, Retransmission High - 0.128M-20M Upstream, Error Protection Off

Sadly there isn't much we can do about that.

 

With all that said, your connection is a lot stable over the past 15 days than it was at the beginning of the month.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
SteveA
Pro
Posts: 1,847
Thanks: 106
Fixes: 3
Registered: ‎17-06-2007

Re: Disconnects and speed changes

I wasn't actually going to raise a fault - was more interested if the speed changes were "normal". As I said BT have upped my download profile to over 50Mbps - where a few months ago (when I was suffering from a problem that had been ongoing for months) it was in the low 40s....

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: Disconnects and speed changes

It's possible that DLM moved your SNR target from 6db to 4db which would explain the increase in speed.

As a result, it's also likely that this is causing the disconnections.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
SteveA
Pro
Posts: 1,847
Thanks: 106
Fixes: 3
Registered: ‎17-06-2007

Re: Disconnects and speed changes

At one point I was down to 3.1dB (as you can see from the Dec 1 connection) and now its 3.2 -- the SNR does seem to be wobbling round quite a bit.

RTNI
Rising Star
Posts: 76
Thanks: 3
Fixes: 1
Registered: ‎28-04-2014

Re: Disconnects and speed changes

This is exactly the same that appears to be happening with my connection on the linked thread above. My line is longer than yours, and I had a 33% increase in downstream speed but have been experiencing a lot of drops in connection because of it