Disconnections?

[#1]

Hi.

I think my router may be disconnecting briefly several times, mainly noticed when watching BT Sport or catch-up TV in recent weeks.

Can I please have a graph of my connections?

Thanks.

[#2]

Hi @Jaggies I'm sorry to see you're experiencing connection problems. I've tested your line today and the tests aren't showing any issues with your service and we don't seem to be seeing many drops:

I've also attached a copy of our testing below:

GEA Test Detail
Circuit ID	NA	Service ID	[redacted]

Test Outcome	Pass
Test Outcome Code	GTC_FTTC_SERVICE_0000
Description	GEA service test completed and no fault found .
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	61.2 Mbps
Upstream Speed	11.1 Mbps
Appointment Required	N
Fault Report Advised	N
NTE Power Status	PowerOn
Voice Line Test Result	Pass
Bridge Tap	Not Detected
Radio Frequency Ingress	Not Detected
Repetitive Electrical Impulse Noise	Not Detected
Cross Talk	Not Detected
Estimated Line Length In Metres	702.0
Upstream Rate Assessment	Good
Downstream Rate Assessment	Very Good
Interference Pattern	Regular Interference Observed Daily
Service Impact	No Impact Observed
Interference Duration Longest Occurrence	;00:00to23:45
Interference Location	Customer Premise
Interference Observed In Days	14
Home Wiring Problem	Not Detected
Downstream Policing Discard Rate	0.0
Customer Traffic Level	Upstream and Downstream Traffic Detected
Technology	VDSL
Current 15Min Bin Retrains	0
Last 15Min Bin Retrains	0
DP Type	External
Profile Name	0.128M-80M Downstream 4dB, Retransmission High - 0.128M-20M Upstream, Error Protection Off
Time Stamp	2019-12-24T17:15:00

Parameters	MIN	MAX	AVG
Down Stream Line Rate	61.9 Mbps	64.6 Mbps	62.2 Mbps
Up Stream Line Rate	11.1 Mbps	11.7 Mbps	11.6 Mbps
Up Time	2.0 Sec	900.0 Sec	867.7 Sec
Retrains	0.0	0.0	0.0

Current and Last 15 Minute Bin Performance
Parameters	Last Traffic Count(Upto 15 mins)	Current Traffic Count(Upto 15 mins)
Start Time Stamp	2020-01-06T16:41:19Z	2020-01-06T16:56:19Z
Ingress Code Violation	0	0
Egress Code Violation	0	0
Errored Seconds	0	0
Severely Errored Seconds	0	0
Unavailable Seconds	0	0

Are there any particular lights which flash when your connection's dropping? Are your devices also connecting over WiFi or wired to the router using an ethernet cable?

[#3]

@Gandalf

Thanks for the chart and the line test.

I mostly notice the dropouts on BT Sport, where the sound keeps dropping out, and I sometimes get pauses when the YouView box says it has lost internet connection when I'm watching catch-up, but it generally comes back on after a few seconds.

For the time being I'm putting this down to my homeplugs or the YouView box. I did have a long ethernet cable running to the box, but it had to be run under a door and it got damaged as a result.

I happy my connection isn't dropping for the time being - prior to a router reboot a few weeks ago it had been up for exactly a year. I do have an alternative router I might try next weekend, just in case my now aging Bullion router is on the way out.

I'll report back after I've tested the other router.

[#4]

Thanks for getting back to me @Jaggies 

No problem and sounds like a plan. 

A year long uptime? Pretty amazing!