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Disconnections since moving to fibre extra

mcjizja
Dabbler
Posts: 11
Registered: 13-01-2017

Disconnections since moving to fibre extra

Hi,

Could you check my line please to see if there is anything causing disconnections. It seems to be happening daily over the last week or so.
Nothing has changed recently in terms of settings, cabling etc. The only thing I can think of is that I moved to fibre extra.

Thanks
1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 309
Thanks: 94
Fixes: 13
Registered: 11-01-2018

Re: Disconnections since moving to fibre extra

 

Hi @mcjizja

 

Thanks for getting in touch.

 

I can see that you're currently connected to the internet but have experienced drops in connection over the last seven days (and beyond). I've tested your line and no external faults are present. With this in mind it’s likely that the cause of the drops is within your premises.

 

Could you run through our troubleshooting guides here primarily and see if this helps?

 

If this doesn't resolve the issue I'd suggest raising a fault here so that we can progress this for you

 

Thanks,

 

Dave

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team