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Disconnections since DLM reset

Scottonpc
Grafter
Posts: 28
Registered: ‎09-08-2016

Disconnections since DLM reset

Last week I submitted a fault as the download and upload speed was slow and Plusnet reset the DLM. The speed has increased but the internet connection disconnects once a day since the DLM was reset

 

1. Product name: Plusnet Hub
2. Serial number: +081441+NQ11447432
3. Firmware version: Software version 4.7.5.1.83.8.289.1.3 Last updated 06/12/21
4. Board version: Plusnet Hub One
5. DSL uptime: 0 days, 16:18:23
6. Data rate: 8187 / 42051
7. Maximum data rate: 8186 / 45873
8. Noise margin: 5.8 / 6.6
9. Line attenuation: 25.7 / 22.0
10. Signal attenuation: 25.7 / 19.5
1 REPLY 1
LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 2,577
Thanks: 508
Fixes: 131
Registered: ‎07-12-2017

Re: Disconnections since DLM reset

Hiya @Scottonpc, I'm really sorry for the issues with your service.

 

I can certainly see that there been a number of drops occurring with the connection and so I have raised a request to have your profile amended to stable to try help with this. The line does also look to be banded and so I have raised a request to have this lifted also for you and created a new ticket here: https://www.plus.net/wizard/?p=view_question&id=220315517

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team