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Disconnections and speed reduction

michellegoodwin
Newbie
Posts: 3
Registered: ‎10-04-2016

Disconnections and speed reduction

Hi, in the last few days i've noticed my connection dropping more frequently (a few times a day) where as before it would only occur once a week or so, as well as a sync speed reduction from 64meg.

 

 

I will add that our speed has always been on the low end of the estimated range and the upload speed does seem quite low compared with the estimates.

Thanks,

Michelle

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 13,656
Thanks: 262
Fixes: 76
Registered: ‎27-04-2007

Re: Disconnections and speed reduction

Hi there,

 

Diagnostics aren't showing any obvious causes so I'd just go ahead and report a fault with us over at http://faults.plus.net

 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team