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Disconnections - Rain Related?

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Grafter
Posts: 29
Thanks: 1
Registered: ‎28-03-2015

Disconnections - Rain Related?

Hi 

I tweeted to Plusnet help that I was getting occasional disconnections that seemed to coincide with the start of a rain shower. Today I tweeted again as I have had several disconnections in one day. Again I must note that it was raining heavily. 

As I write this I have a connection and it is not raining. 

Stopping one problem or the other would be nice. Stopping both would be great.

FWIW my speed is only 22 ish down. I am on extra with a guaranteed minimum of 52.

TIA 

John

 

 

7 REPLIES 7
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Grafter
Posts: 29
Thanks: 1
Registered: ‎28-03-2015

Re: Disconnections - Rain Related?

p.s I went onto event log in my router. Lots of stuff being blocked. In and Out.

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Grafter
Posts: 29
Thanks: 1
Registered: ‎28-03-2015

Re: Disconnections - Rain Related?

UPDATE: 19.08.20

Several disconnections tonight. 1 episode of The Fall required 5 restarts.

Handset on phone shows noisy line so disconnected it. Nothing else connetced apart from router. Problems persisted.

How do I report problems? We used to be able to 'raise a ticket'.

 

Please don't say phone and wait forever, or especially do not say live chat which is the most redundant set of pixel space I have seen on a website.

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Grafter
Posts: 29
Thanks: 1
Registered: ‎28-03-2015

Re: Disconnections - Rain Related?

20th. Sunny morning no line noise. Line test no problems . Speeds back above 60.

Moderator's note by Dick (Strat): All caps title/text edited as per Forum rules.

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Grafter
Posts: 29
Thanks: 1
Registered: ‎28-03-2015

Re: Disconnections - Rain Related?

Managed to get through by telephone. High Resistance fault being tested for 72 hours. Perfect response once I got through (as always from Plusnet) but it is an increasingly difficult thing to achieve.

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Grafter
Posts: 29
Thanks: 1
Registered: ‎28-03-2015

Re: Disconnections - Rain Related?

Problems not fixed and no response from PN. 10 days of disconnections.

 

But hey, I do have a side bonus. When the router turns orange I know it is raining. Perhaps an over-engineered solution to a non-problem but we have to cruise the rainbow don't we?

 

But seriously guys. What is going on? Raindrops keep stopping my router.

 

Cheers

J

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Superuser
Superuser
Posts: 3,949
Thanks: 2,384
Fixes: 16
Registered: ‎10-04-2007

Re: Disconnections - Rain Related?

Fix

Plusnet need to report this as line fault to OpenReach  -  Broadband ain't going to work with a noisy line!

 

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Grafter
Posts: 29
Thanks: 1
Registered: ‎28-03-2015

Re: Disconnections - Rain Related?

Thanks.

 

Squirrels had nibbled my line !