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Disconnection / Stability issues

Posts: 1
Registered: ‎15-08-2017

Disconnection / Stability issues

We transferred to plusnet fibre from sky about 1 month ago, all was ok(apart from 1-2 disconnects which is acceptable) until Friday gone(11th). Since then it has been off for long periods(an hour at a time), has disconnected maybe 2-300 times, d/l speed going from 8mb to 23mb, it was a stable 38-40mb before Friday.


In it's present state it is unusable, I waited a few days just to see if it sorted itself out but it is now at a point where I cannot do much except browse.


I have changed the filter/wires/router(x2 brand new). Still the same. Tried to phone, got cut off twice after a long wait so decided to try posting here.

Plusnet Help Team
Plusnet Help Team
Posts: 9,491
Thanks: 3,062
Fixes: 480
Registered: ‎21-04-2017

Re: Disconnection / Stability issues

Sorry to hear you're having connection problems

It looks like an engineer went out earlier today and fixed a few problems

Can you let us know how your connection looks over the next few days?


If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team