Disconnecting every 12-24 hours
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Disconnecting every 12-24 hours
29-03-2016 11:28 AM
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I've got a Time Capsule connected to a BT Openreach Modem in bridge mode. When the Time Capsule loses connection the Lan 1 light on the Openreach modem is solid green and doesn't flicker like it normally does. I've tried connecting my laptop straight into the Openreach modem in place of the Time Capsule when the internet connection has dropped and this doesn't do anything. I've tried resetting the Time Capsule and have reverted to factory settings and set up from scratch and this has no effect either, leading me to believe that the issue is either with the modem or in the ADSL network. I used alternative DNS settings and this hasn't resolved the issue either. The only way I can resolve the issue is to turn the Openreach modem off and back on. The connection will remain working once restarted for 12+ hours, but then falls over again.
Has anyone experienced similar problems and found a solution?
Re: Disconnecting every 12-24 hours
29-03-2016 1:35 PM
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If you Like it, give it a
Re: Disconnecting every 12-24 hours
29-03-2016 2:36 PM
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Same fix - to switch Openreach modem off and back on.
Will wait to see what happens tonight.....
Re: Disconnecting every 12-24 hours
29-03-2016 2:43 PM
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I get 1-2 line drops every day for the last few months and have changed the router a few times (different makes).
The same happens when I connect directly to the Openreach modem.
****************************************
Latest Message #121454437:
Thank you for getting back to us.
I have rechecked your connection and can see the disconnection as you mentioned, however once adding all the disconnections together it does not meet the criteria of the minimum disconnections before it can be looked into, as if an engineer visited the site and no fault was found at that time, the visit will be chargeable.
As the disconnection you see has no pattern there are no way this can be pinpointed to be looked into. The tests shows no network issue located so we are unable to request engineers to visit locations for any checks.
As you have tried 3 routers I do not think you need another router to test, the Technicolor router we have supplied is out of warranty so cannot replace it, however if you would like to order a new router from us, please contact our customer services team on 0800 4320200.
I have also noticed that the disconnections are showing as 'user requests' so this can be from an internal environment. Are you aware of any equipment that could be interfering with the connection.
This list is not exhaustive but common culprits could be:
• A current imbalance between two power carrying conductors (Earth leakage fault).
• Faulty thermostats (Central heating, Immersion heaters).
• Electrical power supply units (Laptops, Routers, Plasma TVs).
• Industrial/Commercial power usage (Electric Railways, Electric fences, Electric motors).
• Decorative electrical items (Christmas tree lights, Touch lights).
• Security systems (PIR lights switching on and off).
• Digital Communication Receivers (Satellite and Freeview set top boxes).
• Internal power and telecoms cables run close together at the End User.
This is not necessary but worth trying if you can, if you suspect there is something interfering with your broadband, get an AM/MW radio and tune it to 612Khz. If you hold the radio next to an LCD screen for your pc as an example you would hear a distinct noise. This should fade away if you move the radio a quarter to half a meter away. Hold it by your modem/router and you'll hear the ADSL signal
**********************************************
Well, I don't buy it, as nothing has changed for this to have suddenly start happening so consistently and I've already changed power supplies.
Something similar happened a few years ago when I was with BE* and the BT engineer said that when they added another subscriber to the cabinet they probably affected my line, and fixed it. It was stable for years until the last few months.
Something has changed at Plus Net and it is no longer the company that it was. You may think that 1-2 line drops in the evening is acceptable, but I do not.
#121454494
#121454437
Re: Disconnecting every 12-24 hours
29-03-2016 3:01 PM
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Tried connecting directly to the modem but the same.
My original PlusNet Thompson died, bought an Asus and now Apple but hasn't changed anything.
Was stable for a year or so until recently, but PlusNet refuse to call out BT saying that my line it is stable enough and now are saying that it is 'internal'.
Fed up with the fob offs. Time to move company I believe unless the do something. but I seem to have run out of options.
Re: Disconnecting every 12-24 hours
29-03-2016 6:51 PM
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Re: Disconnecting every 12-24 hours
29-03-2016 7:20 PM
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This has been happening for about 4weeks now connected to test line with a micro fitter.
Even turned cordless phone off using a wired one.
New router with built in modem NETGEAR nighthawk .
But still have problems .
Cannot see point in changing from Plusnet because bt still run the connection
Unless you can go to virgin .
Had vist from openreach line tested but no fault found .
If this was gas/ electric they would be many complaining .
Should get a refund on bill for disconnects .
Re: Disconnecting every 12-24 hours
30-03-2016 8:34 AM
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Re: Disconnecting every 12-24 hours
30-03-2016 8:45 AM
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Cordless phone disconnected in case it was that causing problems but still getting
DSL light off for 1-2 hours almost every day .
Dont know what else i can do been running on test socket with micro filter
But i makes no improvement .
Glad its no a pacemaker i would be dead!!!!!!!
Re: Disconnecting every 12-24 hours
30-03-2016 8:53 AM
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Mine is ECKINGTON IN DERBYSHIRE
Re: Disconnecting every 12-24 hours
30-03-2016 9:51 AM
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If others are having problems with their connection I'd advise going through the troubleshooting guides and reporting faults/starting your own threads otherwise it's very hard to help.
@mikeybe81
Your line is dropping a fair bit, I've included an image of this below. Looking at your account you haven't reported the problem to us yet? I'd advise doing so at https://faults.plus.net
Re: Disconnecting every 12-24 hours
30-03-2016 9:53 AM
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Re: Disconnecting every 12-24 hours
30-03-2016 9:57 AM
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Quote from: corystes I'm in Dorset so it's a wider problem than just Derbyshire.
It's more likely to be specific faults with a line.
Re: Disconnecting every 12-24 hours
30-03-2016 10:04 AM
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Get all the problems we have
Re: Disconnecting every 12-24 hours
30-03-2016 10:15 AM
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Same fix - to turn off Openreach box and then Technicolor router.
No issues (other than national outages) before Sunday. So a repeated fault every 24 hours. Very odd.
I'm in Canterbury, Kent.
Time to report it.
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