Disconnected playing D3
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Disconnected playing D3
03-05-2016 3:08 AM
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So i've been playing Diablo all this evening, watching streamers on twitch etc...
suddenly i lose my connection...
It was saying wrong password, So i reset my password and reconnected
then my router did the same thing again and i went to PN website on my mobile
and my password reverted back to my old one....
So i reset "again" after 30 mins I've finally connected but my UPLOAD and download speeds have been drastically hit
I'm down to 40 & 10 this is not good enough for what I'm using my fibre for.... can you reset me please?
Re: Disconnected playing D3
03-05-2016 3:17 AM
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this happened on a wholesale check, my router keeps DCing and my password isn't remembered
this is clearly a hardware issue/plusnet issue and not a line issue , I want my line speed back damn it I'm paying for it
Re: Disconnected playing D3
03-05-2016 3:25 AM
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as you can see my estimated should be reasonable
but I get these kind of results...
so I assume the above is due to me not having fiber direct to my house or something ?
anyways i finally bagged a wholesale test and as you can see it's not impressive...
Re: Disconnected playing D3
03-05-2016 10:27 AM
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Hi there,
There isn't a reset we can run for a fibre connection as DLM (dynamic line management) is entirely automated.
It was saying wrong password, So i reset my password and reconnected
Can you send us a screengrab of this please as what you've described along with the drop in speeds sounds like a problem with connecting to WiFi.
If that does seem to be the case I'd advise running through the checks shown on this help page:
http://www.plus.net/help/broadband/getting-the-best-wifi-signal/
Re: Disconnected playing D3
03-05-2016 10:34 AM
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I'm connected via ethernet, my connection dropped this morning again saying wrong password
but the reconnect has upped me back to 60+ 20down
Re: Disconnected playing D3
03-05-2016 10:45 AM
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my connection dropped this morning again saying wrong password
Any chance of a screengrab?
I'm a bit confused by that if you're connected over ethernet as that won't be coming from your router that error message.
Re: Disconnected playing D3
03-05-2016 11:12 AM
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ok so it keeps disconnecting... then the router flashed orange
Re: Disconnected playing D3
03-05-2016 11:18 AM
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Cheers,
That means that the router is losing synch when the connection drops.
It looks from your account like you've reported a fault with us already so please bear with us and our faults team will pick that up and deal with it ASAP.
Re: Disconnected playing D3
03-05-2016 11:37 AM
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Thanks...
Looks like I'm gonna be behind this season on D3 :S still at least ur on it....
Thanks for the feedback
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