Disconnected playing D3

[#1]

So i've been playing Diablo all this evening, watching streamers on twitch etc...

suddenly i lose my connection...

It was saying wrong password, So i reset my password and reconnected

then my router did the same thing again and i went to PN website on my mobile

and my password reverted back to my old one....

So i reset "again" after 30 mins I've finally connected but my UPLOAD and download speeds have been drastically hit

I'm down to 40 & 10 this is not good enough for what I'm using my fibre for.... can you reset me please?

[#2]

this happened on a wholesale check, my router keeps DCing and my password isn't remembered

this is clearly a hardware issue/plusnet issue and not a line issue , I want my line speed back damn it I'm paying for it

[#3]

as you can see my estimated should be reasonable

but I get these kind of results...

so I assume the above is due to me not having fiber direct to my house or something ?

anyways i finally bagged a wholesale test and as you can see it's not impressive...

[#4]

Hi there,

There isn't a reset we can run for a fibre connection as DLM (dynamic line management) is entirely automated.

It was saying wrong password, So i reset my password and reconnected

Can you send us a screengrab of this please as what you've described along with the drop in speeds sounds like a problem with connecting to WiFi.

If that does seem to be the case I'd advise running through the checks shown on this help page:

http://www.plus.net/help/broadband/getting-the-best-wifi-signal/

[#5]

I'm connected via ethernet, my connection dropped this morning again saying wrong password

but the reconnect has upped me back to 60+ 20down

[#6]

my connection dropped this morning again saying wrong password

Any chance of a screengrab?

I'm a bit confused by that if you're connected over ethernet as that won't be coming from your router that error message.

[#7]

ok so it keeps disconnecting... then the router flashed orange

[#8]

Cheers,

That means that the router is losing synch when the connection drops.

It looks from your account like you've reported a fault with us already so please bear with us and our faults team will pick that up and deal with it ASAP.

[#9]

Thanks...

Looks like I'm gonna be behind this season on D3 :S still at least ur on it....

Thanks for the feedback