Disappointing speeds compared to what was offered
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- Re: Disappointing speeds compared to what was offe...
02-05-2018 7:54 AM - edited 02-05-2018 7:57 AM
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I had noticed Skype was playing up and calls were dropping etc so did a speed test and found only 10Mb down, 1Mb up approx. This is in contrast to what i assumed was the speed i would be getting, est 30 Mb or similar (with this more likely being between 22 and 30Mb.
Is there any tweaking of the profiles that could be done? I used to be with talk talk at another address and i was able to get my speeds increased a great deal through a similar route.
My line is extremely stable and have seen no issues with connectivity in the last 4-5 months.
Thanks for any help and of the any other information i can provide please let me know.
Fixed! Go to the fix.
Re: Disappointing speeds compared to what was offered
02-05-2018 9:54 AM
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I am of the opinion that Plusnet is probably the worst telecommunications company to try to contact. Chat lines are very rarely available,telephone lines have waiting times of up to 15mins. and there is no email address. My broadband speed is suposed to be a staggering 6.5 mbps (joke) at the moment it is 0.41 mbps. Trying to get this problem solved is a waste of time as you can never contact anyone to get it improved. Plusnet now inform me that I have to pay extra each month as they have improved my speeds. This is untrue and I will be leaving Plusnet,I do not expect a great improvement in my speeds but just to have a more stable connection and also be able to acually talk to someone about problems. Plusnet service is appalling unfortunalely I do not have the time to wait and wait and wait to talk to someone on the telephone or sit in front of a computer with the message. "Sorry a Plusnet chat agent isn’t available at the minute, please refresh the page to try again. Chat is available 7 days a week from 7.30am – 10pm. Outside of these times, call us on 0800 432 0200, or if you want to talk about moving or faults, call us on 0800 023 2221 Thank you"
Re: Disappointing speeds compared to what was offered
02-05-2018 10:45 AM
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The last couple of faults I've had, I haven't waited on the phone or used the chat. Just go to the Broadband fault page and work through it. Ticket gets raised and I haven't waited long to get the thing sorted. Even getting OR out was fairly painless - even though it took them about 3 goes to finally nail the fault.
The only problem you might have is will things improve is you do leave PN? If it is a line fault, you'll still have the same issues whoever you end up with. Presumably the line is quiet with no crackles, noise etc.
Re: Disappointing speeds compared to what was offered
03-05-2018 8:31 AM
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Thanks for that,I do realize that if I change supplier it is still the same B.T. line but all I want is a stable speed however rubish the speed is. At the moment it's up and down like a yo yo, and Plusnet have the cheek to charge me more because they have improved the service which is not correct and should be brought to task.
If I complain they will reconfigure it and it will opperate sort of O.K. and it makes me go away.
Will look into what you suggest,thanks.
Re: Disappointing speeds compared to what was offered
03-05-2018 9:21 AM
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Re: Disappointing speeds compared to what was offered
03-05-2018 10:39 AM
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Hi @scoobysnax1
Thanks for getting in touch,
I've made some changes to your line profile which should take effect in a few hours. If you're still getting the same test results on a wired connection via the BT Openreach test socket at close of play, I'd be grateful if you could raise a fault here:
Let us know if you raise a fault and we'll be happy to investigate this further.
Best Wishes,
Dave
Re: Disappointing speeds compared to what was offered
03-05-2018 12:19 PM
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Fan of Stephen King by any chance? 😀
Re: Disappointing speeds compared to what was offered
03-05-2018 12:28 PM
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Re: Disappointing speeds compared to what was offered
03-05-2018 3:08 PM
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And what do you do if you don't have an open reach test socket?
Re: Disappointing speeds compared to what was offered
03-05-2018 3:34 PM
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It depends on the context of the fault really. We'd recommend following the remainder of the broadband troubleshooting which can be found on our website and then getting in touch so we could investigate further.
Happy to help if you can provide more detail?
Thanks,
Dave
Re: Disappointing speeds compared to what was offered
03-05-2018 9:38 PM
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Hi,
The speeds seem to be the same... only thing changed is the "current line speed" on plusnet site is showing 37Mb now, instead of 10 as before - but a normal speed test is only showing the same as before 10down, 1 up...
I'll test again in the morning and see if its kicked in then?
Any ideas otherwise?
Thanks
Re: Disappointing speeds compared to what was offered
04-05-2018 8:53 AM
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Wow, 16 Mbps, superfast fibre!
Re: Disappointing speeds compared to what was offered
04-05-2018 9:47 AM
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@scoobysnax1 Unfortunately your sync speeds are still poor so I'd recommend raising a fault here. Let us know once you've done this and we'll get that picked up.
@headonastick Sorry to see your speeds are poor. Our tests aren't showing any issues. Any chance you can try a wired connection to see if that has the same issues?
Re: Disappointing speeds compared to what was offered
04-05-2018 11:54 AM
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Re: Disappointing speeds compared to what was offered
04-05-2018 1:31 PM
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I'll just nip out and buy an ethernet card for my PC.....no I don't have a wired connection because I don't see the point as I wouldn't use it. Isn't that the whole point of wireless hubs?
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