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Disappointing Unlimited Fibre Extra speeds.

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Gandalf
Community Gaffer
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Registered: ‎21-04-2017

Re: Disappointing Unlimited Fibre Extra speeds.

Thanks for getting back to us @homeagain 

That router seems like it’ll be compatible. A bit on the pricey side (In my opinion), but it may be worth it for the wireless signal strength. 

We’ll be happy to send you a free Hub One if you want to give that a try first though before buying your own?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
homeagain
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Registered: ‎26-04-2019

Re: Disappointing Unlimited Fibre Extra speeds.

Hi Gandalf, I'd be happy to give a Hub One a go first. Thanks for the offer.

Regards.

Gandalf
Community Gaffer
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Re: Disappointing Unlimited Fibre Extra speeds.

Hi @homeagain Cool, I’ll get it ordered when I’m in the office tomorrow Smiley

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Gandalf
Community Gaffer
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Re: Disappointing Unlimited Fibre Extra speeds.

@homeagain I've ordered the new router now, in theory it should be in the post today and arrive tomorrow, but in practice I'd allow 3 to 5 working days to account for any delays the postie may encounter.

Let us know how it goes once you've received it.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
homeagain
Dabbler
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Registered: ‎26-04-2019

Re: Disappointing Unlimited Fibre Extra speeds.

New router received and installed. Definitely helped with uploads. Thanks.

No difference with downloads though..

Maybe another attempt at boosting the line @ your end ?

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MasterOfReality
Plusnet Alumni (retired)
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Posts: 1,640
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Registered: ‎26-03-2018

Re: Disappointing Unlimited Fibre Extra speeds.

Hi @homeagain 

 

Good to see the U/L is higher at least! 

I've checked your connection at our side and we can't nudge it up any higher than it already is (after Gandalf did it previously) - I'm really sorry about this. 

 

A GEA test shows that your router is syncing at 76Mbps still, so we are still looking at a throughput issue rather than anything else. 

 

I presume that you have tried an alternate LAN cable and that all other devices were not connected to the network when you ran the speed tests ? 

 

Thanks, 

MoR

homeagain
Dabbler
Posts: 24
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Registered: ‎26-04-2019

Re: Disappointing Unlimited Fibre Extra speeds.

Fix

Replaced the LAN cable and now have a better upload speed.

I think it's as good as it get for now, so thanks for all your help.

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adamwalker
Plusnet Help Team
Plusnet Help Team
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Re: Disappointing Unlimited Fibre Extra speeds.

Glad to see that! Do give us a shout if there's anything else we can help with. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team