Disappointing Unlimited Fibre Extra speeds.
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Re: Disappointing Unlimited Fibre Extra speeds.
22-09-2019 10:24 AM
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Thanks for getting back to us @homeagain
That router seems like it’ll be compatible. A bit on the pricey side (In my opinion), but it may be worth it for the wireless signal strength.
We’ll be happy to send you a free Hub One if you want to give that a try first though before buying your own?
Re: Disappointing Unlimited Fibre Extra speeds.
22-09-2019 10:27 AM
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Hi Gandalf, I'd be happy to give a Hub One a go first. Thanks for the offer.
Regards.
Re: Disappointing Unlimited Fibre Extra speeds.
22-09-2019 10:57 AM
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Hi @homeagain Cool, I’ll get it ordered when I’m in the office tomorrow
Re: Disappointing Unlimited Fibre Extra speeds.
23-09-2019 8:40 AM
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@homeagain I've ordered the new router now, in theory it should be in the post today and arrive tomorrow, but in practice I'd allow 3 to 5 working days to account for any delays the postie may encounter.
Let us know how it goes once you've received it.
Re: Disappointing Unlimited Fibre Extra speeds.
25-09-2019 9:17 PM
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New router received and installed. Definitely helped with uploads. Thanks.
No difference with downloads though..
Maybe another attempt at boosting the line @ your end ?
Re: Disappointing Unlimited Fibre Extra speeds.
26-09-2019 10:47 AM
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Hi @homeagain
Good to see the U/L is higher at least!
I've checked your connection at our side and we can't nudge it up any higher than it already is (after Gandalf did it previously) - I'm really sorry about this.
A GEA test shows that your router is syncing at 76Mbps still, so we are still looking at a throughput issue rather than anything else.
I presume that you have tried an alternate LAN cable and that all other devices were not connected to the network when you ran the speed tests ?
Thanks,
MoR
26-09-2019 7:59 PM
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Replaced the LAN cable and now have a better upload speed.
I think it's as good as it get for now, so thanks for all your help.
Re: Disappointing Unlimited Fibre Extra speeds.
27-09-2019 9:16 AM
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