Disappointing 9MB on new fibre connexion
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Disappointing 9MB on new fibre connexion
15-11-2014 9:43 AM
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Any suggestions?
Re: Disappointing 9MB on new fibre connexion
15-11-2014 10:31 AM
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Run a BT speed test and check your IP profile under 'Further Diagnostics'.
http://speedtest.btwholesale.com/
If the IP profile is considerably higher than 9-10Mb, then you will probably have to telephone Plusnet as their techies don't usually provide any support at weekends on this forum.
Re: Disappointing 9MB on new fibre connexion
16-11-2014 11:24 AM
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Download speed achieved during the test was - 8.65 Mbps
For your connection, the acceptable range of speeds is 43.86 Mbps-54.82 Mbps .
Additional Information:
IP Profile for your line is - 54.82 Mbps
Not impressed. Will certainly be calling them.
Sc.
Re: Disappointing 9MB on new fibre connexion
16-11-2014 11:32 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Disappointing 9MB on new fibre connexion
17-11-2014 12:05 PM
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Re: Disappointing 9MB on new fibre connexion
17-11-2014 4:21 PM
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Sc
Re: Disappointing 9MB on new fibre connexion
17-11-2014 4:28 PM
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Without that disconnect and reconnect you would not have seen an increase in speed, so it may be that the router being duff is not actually correct.
Re: Disappointing 9MB on new fibre connexion
17-11-2014 7:53 PM
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No I disconnect/reconnected twice - no difference. Then I called support. With the support guy we went thro a complete power off reboot of router and bt box, no change.
We then tested the connexion bypassing the router - 45Kbps.
Cheers
Sc.
Re: Disappointing 9MB on new fibre connexion
20-11-2014 3:48 PM
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Can anyone suggest how to increase this for wireless please? Maybe I need to upgrade my wireless software?
Thanks
Sc.
Re: Disappointing 9MB on new fibre connexion
20-11-2014 4:04 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Disappointing 9MB on new fibre connexion
20-11-2014 4:45 PM
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In Network & Sharing centre there is Akamai Net Session, Intel wireless (not installed), Intel ProSet wireless tools.
Sc.
Re: Disappointing 9MB on new fibre connexion
20-11-2014 5:16 PM
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Sc.
Re: Disappointing 9MB on new fibre connexion
20-11-2014 8:26 PM
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Are you running Windows? If so, what version?
Using FTTC since 2011. Currently on 80/20 Unlimited Fibre Extra.
Re: Disappointing 9MB on new fibre connexion
20-11-2014 9:20 PM
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Windows 7 Pro. Service Pack 1.
Sc.
Re: Disappointing 9MB on new fibre connexion
20-11-2014 9:50 PM
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Right-click on the WiFi name you are using
Right-click on Status; that should give you a pop-up window showing a summary of the status
On tab "general" there should be an item labelled "speed": report this value back.
Click button "Details"; on a new pop-up, there should be an item "Description": report back the value.
Close this new pop-up.
Click button "Properties"; this should bring a new pop-up
On tab "Networking, see content of box labelled "Connect Using": report this text
Something in that output should give us a clue about the PC's side of things.
Using FTTC since 2011. Currently on 80/20 Unlimited Fibre Extra.
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