Disabling SIP ALG

[#1]

Hi all

I see a few years ago this wasn't possible - is it possible now please? I'm trying to use a VOIP phone I use at work at home but it's not working.

Thank you!

[#2 · Accepted solution]

Assuming you have the PlusNet supplied Hub One, then No , I'm afraid it's not possible to disable the SIP ALG. 

[#3]

That was easy - thank you. I have the white router with the big blue light on it.

[#4]

Yup, that's a Hub One. It's really not a good router for VOIP (SIP)

[#5]

Ok thank you - any ideas what I should get instead? Work may pay for it.

[#6]

If cost is an issue then get a BT Business Smart Hub 6 from ebay. They can be configured for PlusNet and AFAIK you CAN disable the SIP ALG. (Note it MUST be the Business version)

Otherwise, I've successfully used a Draytek router and am currently using a Zyxel VMG3925-B10C, with my voip phone connected to the office PBX.  The Draytek routers are excellent but not cheap.

The basic criteria is that you must be able to disable any SIP ALG. I believe most of the TP Link routers will allow you to do this but I cant confirm that myself.

Here a starting list of VDSL modem routers ( I assume you want wifi as well ) https://www.broadbandbuyer.com/store/wifi-routers/vdsl-wifi-5-routers-ac/?sort=3&page=1#content

[#7]

@ellythemoo 

If you are on a budget then get a BUSINESS BT Smarthub 6 from an auction site such as Ebay. Setting instructions are here  https://community.plus.net/t5/My-Router/Using-the-BT-Smarthub-6-on-a-Plusnet-Account/m-p/1587673#M85....

Screenshot from my hub:

[#8]

@Baldrick1 thanks for confirming that the SIP ALG can be disabled on the Bus Hub

[#9]

Thanks very much all!