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Difficulty Following troubleshooting directions

FIXED
Newbie
Posts: 2
Registered: a week ago

Difficulty Following troubleshooting directions

My broadband kept dropping out so I raised a question and was emailed instructions of how to check. In order to proceed through various stages I had to select “my bt modem is green” if I didn’t it wouldn’t let me proceed but I don’t have one!

I clicked yes and continued to the next stage which asks me to connect on main socket with Ethernet cable and set up a Ppp0e connection and this is what I’m struggling with as my computer (it’s a MacBook) can’t find anything. Any idea what I’m doing wrong?

2 REPLIES 2
Highlighted
Champion
Posts: 1,013
Thanks: 409
Fixes: 19
Registered: ‎07-07-2009

Re: Difficulty Following troubleshooting directions

Fix

@MagW  I know what is going wrong, the PlusNet instructions are years out of date, not many customers are still using the BT Modems so you can't set up a PPPoE connection to the modem. I would reply on your ticket and ask for some more relevant diagnostic advice.☹️

Highlighted
Newbie
Posts: 2
Registered: a week ago

Re: Difficulty Following troubleshooting directions

Thank you so much, I thought I was going mad! Spent all afternoon trying to sort it.