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Different IP!

itian
Grafter
Posts: 46
Registered: ‎25-02-2013

Different IP!

My PlusNet Line stopped working this afternoon, looks like I am getting a totally different Static IP.

 

I am getting a BT Broadband DNS Server Addresses.............62.6.38.125 ..................I gave up on LIVE Chat as the guy was so rude..........now trying phone and been hanging for almost 30mins!

 

HELP!!

7 REPLIES 7
itian
Grafter
Posts: 46
Registered: ‎25-02-2013

Re: Different IP!

itian
Grafter
Posts: 46
Registered: ‎25-02-2013

Re: Different IP!

Anyone from PlusNet who can help?

I've rang 4 times, tried web chat twice and NO ONE is helping or understanding the problem

npr
Community Veteran
Posts: 1,872
Thanks: 107
Fixes: 7
Registered: ‎21-01-2013

Re: Different IP!

Found the following information on that IP address in BT's forum:

https://community.bt.com/t5/Home-setup-Wi-Fi-network/62-6-38-125/td-p/1625965/page/2

 

 

itian
Grafter
Posts: 46
Registered: ‎25-02-2013

Re: Different IP!

Already seen that.

I have a BT Engineer coming out.

Funny enough my line went down after seeing a BT Engineer in the cabinet at the end of my road but PlusNet don’t believe me or understand my issue
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,273
Thanks: 5,941
Fixes: 991
Registered: ‎21-04-2017

Re: Different IP!

Hi there.

I'm sorry to see you're experiencing connection problems.

It looks like your line may be cross jumpered at the cabinet with another.

Unfortunately as our tests aren't showing an external issue the only way we'll be able to progress this as a fault with our suppliers is by arranging an engineer visit.

Let us know how it goes once they've been out.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
itian
Grafter
Posts: 46
Registered: ‎25-02-2013

Re: Different IP!

Thanks - hopefully this will be sorted tomorrow.

However I think you need to have a chat with your Live Chat Staff who are dam right RUDE!
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,273
Thanks: 5,941
Fixes: 991
Registered: ‎21-04-2017

Re: Different IP!

Sorry to hear this.

Are you able to PM me more detail regarding this including the adviser's name or a rough time when you contacted us?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team