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Dial up speeds at evening and weekends

jjwils
Hooked
Posts: 5
Thanks: 3
Registered: ‎01-03-2018

Dial up speeds at evening and weekends

On 40/10 typically achieve 34 down and 9 up.

 

Achieving 0.7 Mbps down and 1.5Mbps up at peak times. Ridiculous.

9 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,651
Thanks: 262
Fixes: 76
Registered: ‎27-04-2007

Re: Dial up speeds at evening and weekends

Line checks aren't showing any obvious issues. Are you connecting over LAN or WiFi?

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Superuser
Superuser
Posts: 3,470
Thanks: 1,915
Fixes: 12
Registered: ‎10-04-2007

Re: Dial up speeds at evening and weekends

Can you check for a Hot SVLAN issue please @adamwalker @Gandalf

jjwils
Hooked
Posts: 5
Thanks: 3
Registered: ‎01-03-2018

Re: Dial up speeds at evening and weekends

heres a directly wired test result (no other devices connected) from 20:00 on sat, better than the hideous speeds in the evenings the last few nights but still no where near what it should be http://www.speedtest.net/result/7108161585

jjwils
Hooked
Posts: 5
Thanks: 3
Registered: ‎01-03-2018

Re: Dial up speeds at evening and weekends

getting worse 7108252151

Arabdeen
Hooked
Posts: 8
Thanks: 2
Registered: ‎11-06-2017

Re: Dial up speeds at evening and weekends

I’m having the same problems.
It’s brutal.
Superuser
Superuser
Posts: 3,470
Thanks: 1,915
Fixes: 12
Registered: ‎10-04-2007

Re: Dial up speeds at evening and weekends

Superuser citation

This topic has been cited by one of the Superusers; the purpose of which is to provide a note for information which might help to focus continued discussion (but might not result in a staff response).


 Escalated to add to an ongoing investigation on network performance.

Plusnet Help Team
Plusnet Help Team
Posts: 5,990
Thanks: 581
Fixes: 219
Registered: ‎01-01-2012

Re: Dial up speeds at evening and weekends

@jjwils I can see you've reported a fault regarding this and our tests are now highlighting that there's a capacity issue.

Unfortunately the estimated fix date for this is the 13th of April and it isn't possible for us to move you to a part where there is capacity as the issue is affecting the entire exchange.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
jjwils
Hooked
Posts: 5
Thanks: 3
Registered: ‎01-03-2018

Re: Dial up speeds at evening and weekends

Why so long a wait for a fix? Every night less than 1mb down? Is this acceptable for 2 months?
RealAleMadrid
Aspiring Champion
Posts: 872
Thanks: 347
Fixes: 17
Registered: ‎07-07-2009

Re: Dial up speeds at evening and weekends

PlusNet can not fix it, it's due to inadequate capacity at the exchange caused either by BT Openreach or Wholesale, not sure which. So you just have to be patient, they may fix it or maybe not.Wink