Devices random lose connection
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Devices random lose connection
03-05-2020 12:57 PM
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Hi All,
About 2 months ago we had a massive electrical storm which fried my PN Hub, i reported the fault to plusnet and they found a fault and replaced the hub and repaired the fault. Now I'm left with an intermittent problem that devices lose connection despite the hub staying connected.
- Mobile phone says no connection, but all other devices stay connected
- Xbox/PC lose connection but other devices stay connected
- Smart speaker drops off
These are just examples and can be any number of devices and the hub stays blue.
I'm holding off calling PN as i know they're busy but if anyone has any ideas/advice?
Re: Devices random lose connection
03-05-2020 3:07 PM
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is this a Hub One - with a blue light on the front? There is a known problem with these. Some kit - particularly Apples - can have a problem with the Hub One broadcasting on 2 frequencies.The solution is to give each signal a different ID. How to do that at https://community.plus.net/t5/My-Router/Devices-stop-working-on-5-GHz-connection-Wifi-drops/m-p/1395...
Re: Devices random lose connection
03-05-2020 3:33 PM
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ty for the reply,
I don't have apple, and this seems ridiculous thing to do. I've never had any issue like this with BT or Sky. But I'll give it a go.
Re: Devices random lose connection
03-05-2020 7:24 PM
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I agree it is bizarre but I have known it work for other routers. That is not to say that it is a solution to your problems. But it will eliminate one possible cause of them. Let us know whether it works please.
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