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Devices keep disconnecting, will an alternate router fix this?

Lawrence25
Hooked
Posts: 5
Registered: ‎11-10-2016

Devices keep disconnecting, will an alternate router fix this?

Hi all, I got my internet activated with Plusnet just over a week ago and it's not the most stable connection I've ever had. Signal strength is pretty great but I've noticed packet loss and disconnects as well.

I was on VoIP with my partner and it cut out a few times and took a few seconds to reconnect.

When viewing the event log I noticed it was disconnecting all my devices.

Will replacing the router with a third party resolve this issue possibly?
2 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,674
Thanks: 661
Fixes: 165
Registered: ‎05-04-2007

Re: Devices keep disconnecting, will an alternate router fix this?

Hi there,

 

I think I've replied to you somewhere else today regarding this. If you can let us know how you get on after splitting the 2.4 and 5Ghz channels on the wifi that'd be great

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Lawrence25
Hooked
Posts: 5
Registered: ‎11-10-2016

Re: Devices keep disconnecting, will an alternate router fix this?

You replied to me on FB thank you, I will update but I have just got myself a router to try and set up as an access point to see if that maintains stability