Delays in fibre extra switch
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Delays in fibre extra switch
Delays in fibre extra switch
26-01-2017 7:29 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi,
Can anyone help with my upgrade to fibre extra?
Original call was Question 142545345.
I had the email very early Wednesday saying the switch had been completed but I ran DSLChecker and it still showed
For your connection, the acceptable range of speedsis 20 Mbps-38.71 Mbps
Spoke to an agent last night and they said there had been an "error" and the switch would be made last night. Assumed it was an error in the upgrade not an error in sending the email.
Ran DSLChecker again this morning and nothing has changed. It is still showing 28-38.71Mbps
Should I expect the switch to have been made after the email and will it show as being successful once acceptable range goes up to around 80Mbps?
Thanks
Ian
Re: Delays in fibre extra switch
26-01-2017 7:54 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Delays in fibre extra switch
26-01-2017 12:55 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'm just looking in to this now
I think those are the results from a speedtest rather than http://dslchecker.bt.com/
Re: Delays in fibre extra switch
26-01-2017 1:03 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The previous order(s) hadn't been put through correctly. I've placed this myself and it's due for tomorrow morning, sorry about that.
Re: Delays in fibre extra switch
26-01-2017 1:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
OK thanks Chris I will check tomorrow. Sorry for the confusion on speed tests v line checker
Re: Delays in fibre extra switch
26-01-2017 2:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
No problem, sorry for the delays in getting you sped up!
Re: Delays in fibre extra switch
27-01-2017 7:12 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Chris,
All looking good this morning
75Mb down on a max achievable of 77.43 and 17.5 up so I am happy with those figures.
Thanks for sorting it out
Ian
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Delays in fibre extra switch