Delays in fibre extra switch
Can anyone help with my upgrade to fibre extra?
Original call was Question 142545345.
I had the email very early Wednesday saying the switch had been completed but I ran DSLChecker and it still showed
For your connection, the acceptable range of speedsis 20 Mbps-38.71 Mbps
Spoke to an agent last night and they said there had been an "error" and the switch would be made last night. Assumed it was an error in the upgrade not an error in sending the email.
Ran DSLChecker again this morning and nothing has changed. It is still showing 28-38.71Mbps
Should I expect the switch to have been made after the email and will it show as being successful once acceptable range goes up to around 80Mbps?
Re: Delays in fibre extra switch
Customer / Moderator
If it fixed it click 'This fixed my problem'