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Delays in fibre extra switch

ian22red
Dabbler
Posts: 17
Registered: ‎10-03-2011

Delays in fibre extra switch

Hi,

Can anyone help with my upgrade to fibre extra?

Original call was Question 142545345.

I had the email very early Wednesday saying the switch had been completed but I ran DSLChecker and it still showed

 For your connection, the acceptable range of speedsis 20 Mbps-38.71 Mbps

Spoke to an agent last night and they said there had been an "error" and the switch would be made last night.  Assumed it was an error in the upgrade not an error in sending the email.

Ran DSLChecker again this morning and nothing has changed. It is still showing 28-38.71Mbps

Should I expect the switch to have been made after the email and will it show as being successful once acceptable range goes up to around 80Mbps?

Thanks

Ian

 

 

 

6 REPLIES
Moderator
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Re: Delays in fibre extra switch

I doubt you'll be able to switch to extra as the PN systems don't allow it unless your line is capable of 40mbps+, have you verified what your maximum is by putting your phone number into here https://www.btwholesale.com/includes/adsl/adsl.htm?s_cid=ws_furls_adslchecker

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Community Gaffer
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Posts: 17,674
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Registered: ‎05-04-2007

Re: Delays in fibre extra switch

@ian22red

 

I'm just looking in to this now

 

@dvorak

 

I think those are the results from a speedtest rather than http://dslchecker.bt.com/

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Gaffer
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Re: Delays in fibre extra switch

The previous order(s) hadn't been put through correctly. I've placed this myself and it's due for tomorrow morning, sorry about that.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
ian22red
Dabbler
Posts: 17
Registered: ‎10-03-2011

Re: Delays in fibre extra switch

OK thanks Chris I will check tomorrow.  Sorry for the confusion on speed tests v line checker

 

 

Community Gaffer
Community Gaffer
Posts: 17,674
Thanks: 661
Fixes: 165
Registered: ‎05-04-2007

Re: Delays in fibre extra switch

No problem, sorry for the delays in getting you sped up!

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
ian22red
Dabbler
Posts: 17
Registered: ‎10-03-2011

Re: Delays in fibre extra switch

Hi Chris,

 

All looking good this morning

 

75Mb down on a max achievable of 77.43 and 17.5 up so I am happy with those figures.

 

Thanks for sorting it out

Ian