Last month decided to join Plusnet from Virgin agreed dates with Virgin and arranged for the plusnet service to be installed 3 days before Virgin was no longer available. Plusnet engineer came on the allotted day and checked the wiring in the house and ok'd it then said he would now email another company - presumably Open Reach - and that the service would be available that night. Nothing happens - text that night from Plusnet - service delayed. Next day text from Plusnet - service delayed again with no further details. Rang Plusnet and got through eventually and was told someone would ring me back - fair play somebody did and I was told that open reach were not contactable until 10.30 in the morning - arranged for a call back. Again got the call back as agreed and was told the line would be sorted today.
as per the following
Dear Mr Jones,
Thank you for your call,
This is to confirm that I have contacted the suppliers and they have advised me that there is a multi skilled engineer scheduled to complete the job today and your services should be live anytime up to midnight tonight.
Should you have any problems then please don't hesitate to contact us on:
Webchat: https://www.plus.net/help/chat/Email: http://contactus.plus.netPhone:: 0808 168 9637 or on 033 3006 3635
Kind regards,
Saf Foley
No service Wednesday, no service Thursday Friday or Saturday and no update from Plusnet.
I have wasted several hours attempting to contact Plusnet - your chat line is very poor -I had joined Plusnet based on their reputation for service but this experience has been exceptionally disappointing.
