Degraded performance

[#1]

Hi there,

In early 2016 my sync speed dropped from 28+ to 24999.  This all happened around the time that my cabinet was having new foundations put in and workmen were digging up the area around the cab.  I did have a noise on my phone line at the same time which has now cleared up but my sync has never recovered and seems locked at 24999.

I have tried rebooting the modem through the period from then to now to no avail, even having been connected for days the sync never changes from 24999.  Is there anything you can check at the Plusnet end to see if there is any kind of issue on the line as with an IP profile of only 23 I no longer classify as having superfast broadband even though I am only 600m from the cabinet

This is my spectrum of VDSL frequencies and it seems very low (when compared to similar VDSL spectrum graphs)

  

My line stats are below (Max rate variations haven't changed throughout):

Any help or guidance would be greatly appreciated.

Many Thanks.

[#2]

Hi rafalev,

Diagnostics are showing me a speed profile mismatch which is an issue we'd need to resolve with our suppliers.

Please report a fault over at http://faults.plus.net then drop me a reply here.

Adam

[#3]

Hi Adam,

Many thanks for coming back to me.  I have now raised a fault as directed, ticket no: 123671450

Regards

rafelev

[#4]

Thanks for letting me know, I just wanted to make sure it reaches the right ticket pool (queue) to be reported with our suppliers.

Our faults team will deal with that soon but do reply back here if you have any questions in the meantime.