Decreasing speeds
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- Re: Decreasing speeds
Decreasing speeds
19-09-2015 8:13 AM
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Long time PN customer, small time PN complainer
I'm on the 70/20 FTTC package. Using the OR modem into a Draytek 2830 router. When out cabinet was enabled I was the 2nd person to be connected and my speeds were constantly in the 60s down and 19 or 20 up.
Since then the speed has dropped and dropped. I'm now in the range of 40/45 down and 10 up. I appreciate that speeds may drop off as the cabinet gets busier. However yesterday I happened to be at a neighbours house, who's on the same cabinet and a similar distance from the cab. He has a BT connection using a BTH5. Speedtests got him bang on 70 down and 20 up. Consistent and repeatable.
Does this mean something is "wrong" with my connection? Would I benefit from replacing the OR modem with a new router that has a built in FTTC modem?
Is there anywhere I can check my line stats on the PN site and can anything be done to improve it?
Download speedachieved during the test was - 45.42 Mbps
For your connection, the acceptable range of speedsis 37.77 Mbps-47.21 Mbps .
Additional Information:
IP Profile for your line is - 47.21 Mbps
Upload speed achieved during the test was - 10.11Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
Many Thanks
Dan
Re: Decreasing speeds
19-09-2015 11:55 AM
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We could look at sending a engineer out however I can't guarantee that they'd be able to increase it.
Re: Decreasing speeds
19-09-2015 4:17 PM
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If you've got access to historical speeds can you see the gradual reduction in my connection? Would swapping out the OR (ECI) modem for an integrated one in a router assist at all?
If that's the speed then fine, however
1. it used to be much faster
and
2. my neighbour on a different ISP has much higher speeds
Re: Decreasing speeds
22-09-2015 7:01 AM
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I managed to get a HH5 last night on ebay for £15 delivered. I will report back on if that helps at all.
Re: Decreasing speeds
23-09-2015 6:42 PM
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HH5 installed.
Would you be able to reset my line profile please so it can retrain?
Many Thanks
Re: Decreasing speeds
23-09-2015 7:10 PM
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Re: Decreasing speeds
23-09-2015 7:23 PM
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I like to explore all possibilities of an issue being "my" problem before complaining £15 is a small amount to pay for a backup connection device to be fair.
Yes please to an engineer visit if that's still on offer?
Re: Decreasing speeds
23-09-2015 8:42 PM
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https://i.gyazo.com/619845f1e893dc57689ed14a803de267.png
It's the halfing of my upload that hurts the most. It was always bang on 19+meg up
Re: Decreasing speeds
23-09-2015 9:05 PM
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Download speedachieved during the test was - 45.22 Mbps
For your connection, the acceptable range of speedsis 39.67 Mbps-49.59 Mbps .
Additional Information:
IP Profile for your line is - 49.59 Mbps
upload running at 50% though
Upload speed achieved during the test was - 9.89Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
Re: Decreasing speeds
24-09-2015 7:18 AM
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Quote from: Terranova667 purchasing a different modem because as you have seen it wont make a difference.
!
Explain this...
The HH5 is reporting line stats of 60/14 this morning. That's up over 10 since I plugged it in. Interestingly I now get a red bar on my BT speed test. I guess this is because the speeds are outside of what's deemed acceptable?
Download speedachieved during the test was - 47.44 Mbps
For your connection, the acceptable range of speedsis 48.19 Mbps-60.23 Mbps .
Additional Information:
IP Profile for your line is - 60.23 Mbps
Upload speed achieved during the test was - 5.89Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
Re: Decreasing speeds
24-09-2015 10:58 AM
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Re: Decreasing speeds
24-09-2015 6:14 PM
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Download speedachieved during the test was - 52.74 Mbps
For your connection, the acceptable range of speedsis 46.42 Mbps-58.03 Mbps .
Additional Information:
IP Profile for your line is - 58.03 Mbps
Upload speed achieved during the test was - 6.36Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
https://i.gyazo.com/1e7f88ead19d5625793dc3c176152137.png
Re: Decreasing speeds
25-09-2015 6:03 PM
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Re: Decreasing speeds
25-09-2015 6:08 PM
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Also can I have my upload speed back?
Please.
Re: Decreasing speeds
27-09-2015 9:25 AM
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I'd love to open a ticket concerning this. Is it possible?
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