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Declining fibre download speed

diggler
Grafter
Posts: 49
Registered: 18-08-2010

Declining fibre download speed

Hi,

For the past 4-5 weeks now my unlimited fibre extra download connection speeds have declined from around the 59mbps mark to 38mbps today. This started after a heavy thunderstorm and has been a steady decrease ever since, there have have also been quite a few dropouts. My connection seemed to stabilise for a few days last week but the speed decrease continued. My phone sounds a little crackly and so I reported this as a fault 3 days ago but have heard nothing from support since. I've jumped through the usual hoop of removing my extension lead and connecting the router directly to the master test socket (I've had it on an extension for the past year with no problems). This seems to happen every summer when the tree that my phone line goes through is full of leaves.

Any ideas on this issue would be greatly appreciated, as I've had a stable 59mb connection for nearly a year and I'd like it back!

Thanks in advance

3 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Decling fibre download speed

Hi there, I've just read through the fault notes and retested the line, we're going to need to arrange an engineer. If you can reply to the fault ticket here with the information requested we'll get that arranged: https://www.plus.net/wizard/?p=view_question&id=153070418

 

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
diggler
Grafter
Posts: 49
Registered: 18-08-2010

Re: Decling fibre download speed

Thanks Chris, have replied to fault ticket

Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Decling fibre download speed

I've picked that up, booked the engineer and confirmed it on the ticket.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff