Declining d/l speed - fibre extra
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- Re: Declining d/l speed - fibre extra
20-06-2017 10:24 AM
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Hi after a number of issues earlier in the year where speed dropped to a shade under 50mbs an engineer changed out master socket and line speeds actually improved - up to circa 75mbps d/l and reduced ping.
However Line speed has started to decline initially circa 70mbs and as of the last few day to an average of 65mbs - this is quite a drop -( Refer attached speed test spreadsheet ) and copy of plusnet's own test results taken a few min ago
Line has lost 10mbps - line was identified as being able to achieve circa 72-80 mbps
there have been a number of connection loss's over last couple of weeks - cause unknown
connection is using test socket with filter - no wiring changes.
will try to locate fault tracker on the site - but meanwhile I wanted to place a marker that there seems to be a problem with my line / broadband
Paul
Fixed! Go to the fix.
Re: Declining d/l speed - fibre extra
20-06-2017 10:38 AM
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as ans update finally managed to get BT wholesale speed checker to work - refer results link below
ip profile set to 68 mbps !!! - this was previously 80 mbps
Re: Declining d/l speed - fibre extra
on 20-06-2017 11:28 AM - last edited on 20-06-2017 11:32 AM by Strat
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This is router stats - sorry should have included this before - not large difference data rate and max data rate
Line should be 80/20 with expected 72-80 d/l speed
Moderator's note by Dick (Strat) All caps post edited as per Forum rules
Re: Declining d/l speed - fibre extra
20-06-2017 12:13 PM
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Apologies for caps - must have gone blind
and of course that should have read "note large difference"
fault raised
Re: Declining d/l speed - fibre extra
20-06-2017 3:11 PM
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Sorry to hear you're having speed issues Paul
It looks like your fault ticket was picked up by one of my colleagues since you've made this post and we've identified a possible external issue. Unfortunately, our suppliers have also since come back to us advising they've found no fault.
We'll need to arrange an engineer visit to investigate further, I'll update your ticket for you.
You can view and reply to this here
Let us know if you have any questions or concerns.
Re: Declining d/l speed - fibre extra
22-06-2017 3:24 PM
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reply posted to ticket - thanks Anoush / Gandalf
22-06-2017 5:22 PM
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Re: Declining d/l speed - fibre extra
27-06-2017 10:58 AM
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thanks Anoush / Gandalf
See ticked has been closed - i'm not at the address until later this week / weekend so will let you know about current speeds after i have a chance to test/check the line - for now i'll assume it's back to expected speeds - subject to testing
Re: Declining d/l speed - fibre extra
27-06-2017 2:33 PM
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Re: Declining d/l speed - fibre extra
07-07-2017 10:00 AM
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hi Anoush / Gandalf
Been back at my residence for a few days now and I regret that my d.l speed is still down from an average of 75 mbps in mid February ( after engineer visit) to a current average of 64 mbps d/l - upload average has dropped marginally also down to mid 17 mbps for mid/ high 18's
I have tried a line check / quiet line test and it appears to be much better than it was when this issue first raised.
I attach BT wholesale test results showing ip profile of 64 mbs !! - this was previously 80 mbps - can you run some checks from your side pls.
cheers
Re: Declining d/l speed - fibre extra
07-07-2017 10:31 AM
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Apologies meant to include hub stats
Line speed is considerably less that the previous 80,000 which was previously available.
regards
Re: Declining d/l speed - fibre extra
07-07-2017 2:39 PM
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Thanks for getting back in touch Paul
Testing your broadband service is showing your router in sync at
Sync Status | In Sync |
Downstream Speed | 68.4 Mbps |
Upstream Speed | 19.0 Mbps |
So you're getting the expected throughput. Unfortunately, as the sync speed is within the estimates of your line, we won't be able to progress this as a fault I'm afraid
Featured Products |
Downstream Line Rate(Mbps) |
Upstream Line Rate(Mbps) |
||
---|---|---|---|---|
High | Low | High | Low | |
VDSL Range A (Clean) | 80 | 62.5 | 20 | 20 |
Re: Declining d/l speed - fibre extra
08-07-2017 10:40 AM
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Anoush thanks for your msg
It would appear that certainly BT and perhaps Plusnet are changing the goal posts
When i signed up last august estimated speeds provided at that time were as per member center pdf attached ( this used to appear in my member site but seems to have disappeared ( or been moved)
At time of initial install / contract and indeed until December last year BT wholesale checker was showing min speed for Line as 72.5Mbps refer btw fttc file attached
After an engineer visit as result of declining speeds actual d/l's achieved were circa 75 mbps test results are available ( not line sync speeds - this seems to be a grey area are we being sold line sync speeds or actual d/l speeds being achieved at customers modem ?
It would appear from your post that BT now consider the lowest acceptable speed for my line ( sync speed) as 62.5mbps - can someone explain why this has dropped from the 72.5 Mbps min in December ( a 10 Mbps drop)
If BT have downgraded the line why was i not advised - I'm paying for an 80/20 service not a 64/17+ actual service if i had been informed that might be expected speed at time of initial sign up then I'd be less annoyed - but I wasn't - and I have been getting the service I'd expected ie 75/18+ from the same line - so where am I loosing 10 Mb of line speed - It's the same line !
There has been varying speeds on this line refer earlier tickets
Re: Declining d/l speed - fibre extra
08-07-2017 10:45 AM
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Sorry a couple of attachments didn't make it
Re: Declining d/l speed - fibre extra
09-07-2017 10:16 AM
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I'm afraid estimates can change over time as more lines are installed so there is more data for the estimates to work from, there is also the addition of cross-talk from more services at the exchange/cabinet and a multitude of other things that can impact lines I'm afraid.
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