Decline/Irregular speeds

[#1]

my speeds are up and down, generally down, over the last months, I have tried disconnecting power but it carries on its own merry way changing settings, Is a reset required - I am on an 80/20 contract and was running at 52/16 and dropping to present speeds steadily since February

	Wed 06/12/2017 07:28	35.46 Mbps	7.49 Mbps	31.185.197.101	Plusnet
	Wed 06/12/2017 07:27	35.61 Mbps	5.84 Mbps	31.185.197.101	Plusnet
	Wed 06/12/2017 07:27	35.15 Mbps	4.84 Mbps	31.185.197.101	Plusnet
	Wed 06/12/2017 07:11	35.44 Mbps	8.02 Mbps	31.185.197.101	Plusnet
	Wed 06/12/2017 07:10	35.39 Mbps	3.34 Mbps	31.185.197.101	Plusnet
	Tue 05/12/2017 06:28	35.36 Mbps	6.11 Mbps	31.185.197.101	Plusnet
	Tue 05/12/2017 06:22	35.47 Mbps	5.66 Mbps	31.185.197.101	Plusnet
	Mon 04/12/2017 18:46	35.70 Mbps	6.13 Mbps	31.185.197.101	Plusnet
	Sun 03/12/2017 20:01	35.78 Mbps	6.95 Mbps	31.185.197.101	Plusnet
	Sun 03/12/2017 19:47	36.01 Mbps	8.47 Mbps	51.6.134.108	Plusnet
	Sun 03/12/2017 07:00	35.51 Mbps	7.98 Mbps	51.6.134.108	Plusnet
	Sat 02/12/2017 09:36	35.42 Mbps	8.54 Mbps	51.6.134.108	Plusnet
	Sat 02/12/2017 09:27	35.70 Mbps	7.91 Mbps	51.6.134.108	Plusnet
	Sat 02/12/2017 08:19	35.51 Mbps	7.78 Mbps	51.6.134.108	Plusnet
	Fri 01/12/2017 09:25	35.67 Mbps	8.69 Mbps	51.6.134.108	Plusnet
	Thu 30/11/2017 08:38	35.40 Mbps	7.33 Mbps	51.6.134.108	Plusnet
	Thu 30/11/2017 06:41	35.65 Mbps	8.26 Mbps	51.6.134.108	Plusnet
	Wed 29/11/2017 11:37	35.29 Mbps	8.07 Mbps	51.6.134.108	Plusnet
	Wed 29/11/2017 00:56	35.13 Mbps	7.91 Mbps	51.6.134.108	Plusnet
	Tue 28/11/2017 09:14	35.61 Mbps	8.34 Mbps	51.6.134.108	Plusnet
	Mon 27/11/2017 14:03	35.61 Mbps	8.36 Mbps	51.6.134.108	Plusnet
	Sun 26/11/2017 12:38	35.57 Mbps	8.23 Mbps	51.6.134.108	Plusnet
	Sun 26/11/2017 06:42	35.61 Mbps	8.28 Mbps	51.6.134.108	Plusnet
	Sun 26/11/2017 06:41	35.57 Mbps	8.17 Mbps	51.6.134.108	Plusnet
	Sat 25/11/2017 18:25	37.65 Mbps	6.94 Mbps	31.185.197.7	Plusnet
	Sat 25/11/2017 18:24	38.58 Mbps	5.13 Mbps	31.185.197.7	Plusnet
	Sat 25/11/2017 17:11	39.09 Mbps	12.14 Mbps	31.185.197.7	Plusnet
	Sat 25/11/2017 16:36	39.29 Mbps	12.02 Mbps	31.185.197.7	Plusnet
	Sat 25/11/2017 09:48	39.36 Mbps	11.52 Mbps	80.189.162.150	Plusnet
	Sat 25/11/2017 02:56	39.27 Mbps	12.00 Mbps	80.189.162.150	Plusnet
	Sat 25/11/2017 02:49	39.36 Mbps	11.75 Mbps	80.189.162.150	Plusnet
	Sat 25/11/2017 02:40	39.10 Mbps	12.01 Mbps	80.189.162.159	Plusnet
	Sat 25/11/2017 02:29	39.31 Mbps	11.93 Mbps	80.189.162.150	Plusnet
	Fri 24/11/2017 08:16	39.38 Mbps	11.97 Mbps	80.189.162.150	Plusnet
	Thu 23/11/2017 08:08	42.23 Mbps	12.12 Mbps	51.6.134.9	Plusnet
	Thu 23/11/2017 07:57	42.09 Mbps	12.09 Mbps	51.6.134.9	Plusnet
	Wed 22/11/2017 07:27	42.21 Mbps	12.11 Mbps	51.6.134.9	Plusnet
	Tue 21/11/2017 21:17	42.34 Mbps	12.13 Mbps	51.6.134.9	Plusnet
	Tue 21/11/2017 08:23	42.26 Mbps	12.11 Mbps	51.6.134.9	Plusnet
	Mon 20/11/2017 20:08	42.18 Mbps	12.11 Mbps	51.6.134.9	Plusnet
	Mon 20/11/2017 15:49	42.25 Mbps	11.86 Mbps	51.6.134.9	Plusnet

[#2]

Hi there.

I'm sorry to hear you're experiencing speed problems and I'm even more sorry to see the poor response on your ticket you've received not long ago.

As your speeds are testing below the estimates of your line, I've reported a fault through to our suppliers now and put the ticket on your account back to our faults team. We'll be in touch when we've got more info.