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Dead Router

MarkY88
Newbie
Posts: 1
Registered: ‎13-06-2019

Dead Router

Hi

My Plusnet fibre router is completely dead. I was in the middle of a netflix binge then all lights turned off. I've switched it off and on, unplugged it, tried it in a different socket, checked the original socket, and resetting it but it is dead to the world.

Can someone please help?

Thank You

Mark

1 REPLY 1
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,152
Thanks: 1,007
Fixes: 405
Registered: ‎01-01-2012

Re: Dead Router

Sorry to hear this @MarkY88.

We've ordered you a new router and we'll get that to you as soon as possible.

 

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team