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Dead Router???

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Hooked
Posts: 6
Registered: ‎24-05-2019

Dead Router???

Router lights are all on. Blue on the front.

 

I can connect to the router (I'm allocated an IP address) but I cannot even get to the router (192.168.1.254).

 

New router required?

5 REPLIES 5
Highlighted
Hooked
Posts: 6
Registered: ‎24-05-2019

Re: Dead Router???

And yes, I've turned it off and back on again.....

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Superuser
Superuser
Posts: 3,903
Thanks: 2,342
Fixes: 14
Registered: ‎10-04-2007

Re: Dead Router???

If it's the Plusnet Hub 1 it should be: 192.168.1.254

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Hooked
Posts: 6
Registered: ‎24-05-2019

Re: Dead Router???

thanks, just realised that.

Can't even ping it, times out

 

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Community Gaffer
Community Gaffer
Posts: 5,174
Thanks: 1,443
Fixes: 253
Registered: ‎25-03-2015

Re: Dead Router???

Hi @davelittlewood,

Your account is showing the connection is in sync and authenticated.

 

When you say you've switched the router off and back on, could you confirm if you've tried a full factory reset?

Are you having problems across multiple devices, or is this specific to one device?

Are you able to connect to the router via Ethernet cable at all?

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional
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Champion
Posts: 2,187
Thanks: 462
Fixes: 22
Registered: ‎06-01-2017

Re: Dead Router???

@HarryB The OP was using the wrong address in his first post - he had wrote 192.168.1.1

MauriceC gave the correct IP of 192.168.1.254

The OP has edited his first post and removed the wrong address and changed it to the correct IP

This might be where your confusion is coming from.

 

 

Anyway, by design, the Plusnet Hub One will not respond to pings. You either have to flash it with a custom firmware (not for the faint hearted and you'd certainly lose any warranty) or put a dumb device into DMZ - examples are a Raspberry Pi (with some trickery) or a NowTV puck or even an IP enabled Blueray Player.