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Dead Router???

davelittlewood
Hooked
Posts: 6
Registered: ‎24-05-2019

Dead Router???

Router lights are all on. Blue on the front.

 

I can connect to the router (I'm allocated an IP address) but I cannot even get to the router (192.168.1.254).

 

New router required?

5 REPLIES 5
davelittlewood
Hooked
Posts: 6
Registered: ‎24-05-2019

Re: Dead Router???

And yes, I've turned it off and back on again.....

MauriceC
Resting Legend
Posts: 4,085
Thanks: 929
Fixes: 17
Registered: ‎10-04-2007

Re: Dead Router???

If it's the Plusnet Hub 1 it should be: 192.168.1.254

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

davelittlewood
Hooked
Posts: 6
Registered: ‎24-05-2019

Re: Dead Router???

thanks, just realised that.

Can't even ping it, times out

 

HarryB
Plusnet Help Team
Plusnet Help Team
Posts: 5,199
Thanks: 1,466
Fixes: 256
Registered: ‎25-03-2015

Re: Dead Router???

Hi @davelittlewood,

Your account is showing the connection is in sync and authenticated.

 

When you say you've switched the router off and back on, could you confirm if you've tried a full factory reset?

Are you having problems across multiple devices, or is this specific to one device?

Are you able to connect to the router via Ethernet cable at all?

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet
DS
Seasoned Champion
Posts: 2,307
Thanks: 504
Fixes: 22
Registered: ‎06-01-2017

Re: Dead Router???

@HarryB The OP was using the wrong address in his first post - he had wrote 192.168.1.1

MauriceC gave the correct IP of 192.168.1.254

The OP has edited his first post and removed the wrong address and changed it to the correct IP

This might be where your confusion is coming from.

 

 

Anyway, by design, the Plusnet Hub One will not respond to pings. You either have to flash it with a custom firmware (not for the faint hearted and you'd certainly lose any warranty) or put a dumb device into DMZ - examples are a Raspberry Pi (with some trickery) or a NowTV puck or even an IP enabled Blueray Player.