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Date of broadband being transferred from BT??

FIXED
Grafter
Posts: 107
Registered: ‎21-01-2013

Date of broadband being transferred from BT??

Hi,

 

When I go to my account, then broadband section and order tracker, I get the following:

================================

Step 5 - Activating your line

Broadband orders typically take a week to complete. Your broadband order should complete on {strCustActivationDate}. Please note that this date can sometimes change. We'll let you know if this happens.

================================

 

Clearly, there is a bug...

I believe it's around the 19th September, but it would be good to get confirmation somewhere.

Looks like the router still hasn't been shipped either ("We're preparing to order your Plusnet Hub One.")

 

Capture.PNG

2 REPLIES 2
Plusnet Help Team
Plusnet Help Team
Posts: 778
Thanks: 104
Fixes: 58
Registered: ‎02-05-2017

Re: Date of broadband being transferred from BT??

Fix

Hi there, thanks for getting in touch.

 

From checking the account both your phone and broadband are due to transfer over on 21/09/2020. Your hardware was dispatched on 17/09/20 so this should be with you shortly if you've not received it already.

 

Thanks

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team
Grafter
Posts: 107
Registered: ‎21-01-2013

Re: Date of broadband being transferred from BT??

Many thanks for the information.

You may want to advise your web team of the display bug on the website.