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Data usage stats missing from my account

Farrinaf
Grafter
Posts: 35
Thanks: 2
Registered: ‎22-03-2013

Data usage stats missing from my account

Hello User name [Removed] My data usage stats seem to have dissappeared - this has been ongoing for some weeks (ie not an end of bill cycle etc). Wonder if one fo the PlusNet support team could take a look for me and work some magic. Cheers Alan

 

Moderator's note by Adie (Dvorak) removed PN user name as it's a public forum

10 REPLIES
rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,533
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Registered: ‎01-12-2010

Re: Data usage stats missing from my account

It has been a ongoing problem for some time Sad

https://community.plus.net/t5/Plusnet-Feedback/A-known-issue-affecting-a-number-of-customers-on-our-...

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Farrinaf
Grafter
Posts: 35
Thanks: 2
Registered: ‎22-03-2013

Re: Data usage stats missing from my account

Hm - strange its been working for some years and then all of a sudden it stopped, Thanks for the heads up (I am not a frequent visitor to these forums) so had not spotted this was not uncommon. That said if you don't ask you dont get, so hopefully someone on the team might be able to work their magic and push some buttons or runs a script. Regards Alan

Community Gaffer
Community Gaffer
Posts: 2,370
Thanks: 3,994
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Registered: ‎29-09-2011

Re: Data usage stats missing from my account

Hi @Farrinaf as @rongtw advised we're currently aware of a problem that is causing customers to not be able to see their usage.

 

It is being looked at but we still have no estimates on when this should be up and running again.

 

Sorry for the inconvenience.

 Jono H
 Plusnet Community Manager
Mayfly
Pro
Posts: 1,227
Thanks: 135
Fixes: 1
Registered: ‎04-06-2009

Re: Data usage stats missing from my account

It's been a problem on and off for the last 3 years at least.

Surprised PN haven't placed an announcement on the page saying they know there is a problem by now.

rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,533
Fixes: 12
Registered: ‎01-12-2010

Re: Data usage stats missing from my account

@Mayfly  PN are very good at Communicating to its Customers Cheesy

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Farrinaf
Grafter
Posts: 35
Thanks: 2
Registered: ‎22-03-2013

Re: Data usage stats missing from my account


@Farrinaf wrote:

Hello User name [Removed] 

Moderator's note by Adie (Dvorak) removed PN user name as it's a public forum


I am quite amused by the above (whilst of course accepting it was done with the best of intentions).

 

Observations;

Perhaps most pertinently, If anyone does a reverse DNS lookup on my WAN IP address, by default PlusNet returns .... my account user name (not in my case as I have a different PTR specified)

My forum name is the same as my user name .... are we to delete this as well ?

How are support to assist with my query if they don't know who I am ? (assuming I don't wish to telephone)

 

Bemusedly yours

Alan

 

 

Community Gaffer
Community Gaffer
Posts: 2,370
Thanks: 3,994
Fixes: 75
Registered: ‎29-09-2011

Re: Data usage stats missing from my account

Hi @Farrinaf with this being a public forum we try to limit information that can be used to identify a user for security reasons.

 

If a PN staff member required your information to identify your account then we would ask you to provide us with some details via private message.

 

Hope that helps.

 

Hope that helps

 Jono H
 Plusnet Community Manager
jjjj
Newbie
Posts: 2
Registered: ‎30-01-2017

Re: Data usage stats missing from my account

I need this information to decide if I need to keep 'unlimited' or can switch to a cheaper plan come renewal time.

A cynic might conclude that it's convenient for you to keep people in the dark over their usage.

Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Data usage stats missing from my account

there isn't a cheaper plan from Plusnet as they are all unlimited as are the cheap alternatives from other suppliers

 

jjjj
Newbie
Posts: 2
Registered: ‎30-01-2017

Re: Data usage stats missing from my account

The reason I asked is because Sky are trying to get me to move to them. They are offering 25 GB / month for £20 or unlimited for £30.