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Data rate dropped

santi
Grafter
Posts: 57
Thanks: 4
Registered: 28-12-2017

Data rate dropped

Hello,

 

Not trying to be too picky, but is there any reason why my data rate would drop couple meg below my max data rate? Previously these were both the same at around 60-63meg.

 

4. Board version: Plusnet Hub One
5. DSL uptime: 5 days, 18:18:39
6. Data rate: 14731 / 52526
7. Maximum data rate: 14731 / 61058
8. Noise margin: 6.0 / 7.7
9. Line attenuation: 23.4 / 20.0
10. Signal attenuation: 23.3 / 19.3
1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 233
Thanks: 49
Fixes: 15
Registered: 26-03-2018

Re: Data rate dropped

Hi there, 

 

I've tested your connection and it's looking like the line speeds are currently running within the estimates. 

 

Test Outcome

Pass

Test Outcome Code

GTC_FTTC_SERVICE_0000

Description

GEA service test completed and no fault found .

Main Fault Location

OK

Sync Status

In Sync

Downstream Speed

52.5 Mbps

Upstream Speed

14.7 Mbps

 Estimates:

Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Handback Threshold(Mbps)

WBC FTTC Availability Date

WBC SOGEA Availability Date

Left in Jumper

 

High

Low

High

Low

 

 

 

 

VDSL Range A (Clean)

72.6

49.6

20

13.6

42.2

Available

--

--

 

If more people in your area have recently switched from ADSL to Fibre this may explain why the Fibre speeds have slowed down a bit however they should still remain within the provided estimates.

 

If you notice any further issues with your speed, I'd recommend taking a look at our troubleshooting guide for broadband issues which can be found here. 

 

If the above checks don't resolve the issue, you can report it to us as a fault at http://faults.plus.net

 

Please let us know how it goes so we can keep an eye on it.

 

Thanks,

Alex

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team