Data rate dropped
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- Re: Data rate dropped
Data rate dropped
28-03-2018 1:16 PM
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Hello,
Not trying to be too picky, but is there any reason why my data rate would drop couple meg below my max data rate? Previously these were both the same at around 60-63meg.
4. Board version: | Plusnet Hub One |
5. DSL uptime: | 5 days, 18:18:39 |
6. Data rate: | 14731 / 52526 |
7. Maximum data rate: | 14731 / 61058 |
8. Noise margin: | 6.0 / 7.7 |
9. Line attenuation: | 23.4 / 20.0 |
10. Signal attenuation: | 23.3 / 19.3 |
Re: Data rate dropped
30-03-2018 1:53 PM
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Hi there,
I've tested your connection and it's looking like the line speeds are currently running within the estimates.
Test Outcome |
Pass |
Test Outcome Code |
GTC_FTTC_SERVICE_0000 |
Description |
GEA service test completed and no fault found . |
Main Fault Location |
OK |
Sync Status |
In Sync |
Downstream Speed |
52.5 Mbps |
Upstream Speed |
14.7 Mbps |
Estimates:
Featured Products |
Downstream Line Rate(Mbps) |
Upstream Line Rate(Mbps) |
Downstream Handback Threshold(Mbps) |
WBC FTTC Availability Date |
WBC SOGEA Availability Date |
Left in Jumper |
||
|
High |
Low |
High |
Low |
|
|
|
|
VDSL Range A (Clean) |
72.6 |
49.6 |
20 |
13.6 |
42.2 |
Available |
-- |
-- |
If more people in your area have recently switched from ADSL to Fibre this may explain why the Fibre speeds have slowed down a bit however they should still remain within the provided estimates.
If you notice any further issues with your speed, I'd recommend taking a look at our troubleshooting guide for broadband issues which can be found here.
If the above checks don't resolve the issue, you can report it to us as a fault at http://faults.plus.net
Please let us know how it goes so we can keep an eye on it.
Thanks,
Alex
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