Data rate dropped

[#1]

Hello,

Not trying to be too picky, but is there any reason why my data rate would drop couple meg below my max data rate? Previously these were both the same at around 60-63meg.

4. Board version:	Plusnet Hub One
5. DSL uptime:	5 days, 18:18:39
6. Data rate:	14731 / 52526
7. Maximum data rate:	14731 / 61058
8. Noise margin:	6.0 / 7.7
9. Line attenuation:	23.4 / 20.0
10. Signal attenuation:	23.3 / 19.3

[#2]

Hi there, 

I've tested your connection and it's looking like the line speeds are currently running within the estimates. 

Test Outcome	Pass
Test Outcome Code	GTC_FTTC_SERVICE_0000
Description	GEA service test completed and no fault found .
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	52.5 Mbps
Upstream Speed	14.7 Mbps

 Estimates:

Featured Products	Downstream Line Rate(Mbps)		Upstream Line Rate(Mbps)		Downstream Handback Threshold(Mbps)	WBC FTTC Availability Date	WBC SOGEA Availability Date	Left in Jumper
	High	Low	High	Low
VDSL Range A (Clean)	72.6	49.6	20	13.6	42.2	Available	--	--

If more people in your area have recently switched from ADSL to Fibre this may explain why the Fibre speeds have slowed down a bit however they should still remain within the provided estimates.

If you notice any further issues with your speed, I'd recommend taking a look at our troubleshooting guide for broadband issues which can be found here. 

If the above checks don't resolve the issue, you can report it to us as a fault at http://faults.plus.net

Please let us know how it goes so we can keep an eye on it.

Thanks,

Alex