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Daily disconnections in the evening

trentend
Newbie
Posts: 2
Registered: 12-05-2017

Daily disconnections in the evening

As the title suggest starting to get daily disconnections, been with plusnet for just over a month. The first month has been superb no problems what so ever

Now into the second month its becoming beyond a joke with the router resetting/rebooting its self, flashing orange bar and "b" light. Sometimes does it when nothing is connected to the internet

I've  changed the channels on the router and even connected the laptop via an Ethernet cable last night but it still disconnected

Could somebody please check my line as its really unacceptable in this day and age

Whether the router is faulty I don't know as I haven't got another one I could try 

 

Many thanks

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 5,056
Thanks: 445
Fixes: 161
Registered: 01-01-2012

Re: Daily disconnections in the evening

Sorry to hear you're having issues.

I've attached a graph below which shows how many drops you've had.

image14945845715120

Our tests aren't showing any obvious cause so I'd recommend raising a fault here

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team