Daily Loss of connection
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Daily Loss of connection
09-12-2016 8:32 AM
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Re: Daily Loss of connection
09-12-2016 8:46 AM - edited 09-12-2016 8:49 AM
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Out of interest what happens to the DSL light on the router during a drop out or is it just the internet light that goes out.
James
EDIT: Its shown as broadband on the Plusnet router 2704n
Re: Daily Loss of connection
09-12-2016 9:13 AM
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Re: Daily Loss of connection
09-12-2016 7:16 PM - edited 09-12-2016 7:16 PM
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Broadband light stays solid, wireless light flashing - just happened again. Someone from Plusnet needs to reply asap and get this sorted, while family had enough of it now and I'll be wanting a refund for loss of service. Been nothing but problems since joining, can't wait till my contacts out so can go elsewhere!
Re: Daily Loss of connection
09-12-2016 7:45 PM - edited 09-12-2016 7:47 PM
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Apoliges for lack of updates but if the Broadband light is solid it means you're line isn't disconnecting and the problem is mostly likely to be with your equipment.
James
Re: Daily Loss of connection
09-12-2016 7:48 PM
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Could you please try factory resetting you're equipment..
Re: Daily Loss of connection
11-12-2016 6:00 PM
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Re: Daily Loss of connection
11-12-2016 6:05 PM
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You can see the lights that I have in the above image - both the wireless and Ethernet lights flash, the others don't. The internet light stayed on today when I had to, yet again, restart the router but it's since gone off but I've had to reset it at least 3 times already today. Getting very annoyed!
Re: Daily Loss of connection
11-12-2016 6:08 PM
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Assuming you have reset your equipment I would raise a fault at faults.plus.net
James
Re: Daily Loss of connection
12-12-2016 10:20 AM
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I'm having the same issue - no connection but lights all on on the router. I'e replaced my kit but this hasn't helped. I've raised this with Plusnet so fingers crossed.
I'm on the Fencehouses exchange.
Re: Daily Loss of connection
12-12-2016 7:36 PM - edited 12-12-2016 7:48 PM
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Really had enough
Re: Daily Loss of connection
12-12-2016 10:18 PM
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Have you gone through the Broadband trouble-shooter, and/or reported the fault yet?
PN staff on here are very good, but they sometimes miss some of these posts.
Re: Daily Loss of connection
13-12-2016 7:17 AM
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Would have been helpful if someone from Plus net had replied on here, it's been here long enough for them to see. All just leading up to me leaving asap
Re: Daily Loss of connection
13-12-2016 7:36 AM
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I fully understand your frustrations especially after having several faults myself. The thing is though Plusnet can't possibly view every single post on this forum, therefore Plusnet have only officially been made aware of your problem when you raised the ticket they will respond ASAP but talking from expirence these things can take time.
James
Re: Daily Loss of connection
13-12-2016 8:47 AM - edited 13-12-2016 8:48 AM
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I strongly disagree that Plusnet staff cannot possibly read all the posts on this website.
It is easy for the five or six staff members who regularly post to track every subject. And there are more staff who look at the forums too. If I (one person) can scan this forum and see every subject, then so SHOULD the paid professionals whose job it is, do that too. They could even take a selection of forum boards each too and use the UNREAD topics to see what they have missed, if they cannot handle the few new topics all by themselves.
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