Daily Connection Dropouts
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- Re: Daily Connection Dropouts
Daily Connection Dropouts
16-05-2021 7:54 AM
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We seem to be having daily Dropouts with our Fibre. Happens up to 5 times a day and is a real pain in the backside.
No set time for when it happens.
We have wired and wireless connections, and 1 WiFi extender plug thing, these all lose connection when it happens. Light on router turns red and takes a good few minutes to come back on.
Any ideas guys? Thanks 😊
Re: Daily Connection Dropouts
16-05-2021 11:51 AM
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Hi @Horrox342
If it is not already and as a test, I would recommend plugging the router into the BT test socket behind the master socket.
A guide is at: https://community.plus.net/t5/Library/Testing-From-The-Master-Socket/ba-p/1322242
Regards
Richard
Re: Daily Connection Dropouts
16-05-2021 12:54 PM
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Welcome to our community forums @Horrox342
Line tests aren't showing any issues but I can see your connection's been dropping
Drilling down into the logs our end, it looks like your router's forgetting the password it needs to connect to the internet as we can see a lot of password incorrect attempts. I've given things a kick this side, can you factory reset the router by pushing a paper clip into the reset pin hole at the back for 20 seconds?
Let us know how it goes and if there are further issues afterwards
Re: Daily Connection Dropouts
16-05-2021 4:42 PM
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Re: Daily Connection Dropouts
16-05-2021 4:49 PM
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Re: Daily Connection Dropouts
17-05-2021 5:49 PM
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Re: Daily Connection Dropouts
17-05-2021 7:34 PM
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Hey there @Horrox342,
I'm sorry to hear you're experiencing issues again. Having had a look at the connection this evening, I can see that the drops seem to have started up again from yesterday morning. Did anything happen around this time that could have caused them to occur? Additionally, have you have had the chance to set the router up within the test socket in the property as suggested earlier in the thread?
Re: Daily Connection Dropouts
17-05-2021 8:10 PM
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We do nothing different throughout the day to have an impact on the connection. My wife is at home on Maternity leave so general usage through the day is the likes of Netflix/Disney+/Catchup TV, all of which are being interrupted throughout the day.
I've not had chance to test the master socket as yet, will do when I get a spare moment to do so.
Are there any other factors that may cause the issues we're having?
Thanks.
Re: Daily Connection Dropouts
17-05-2021 8:14 PM
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Have plugged into the 'test' socket under the faceplate. How long do you recommend keeping it plugged in there for?
Re: Daily Connection Dropouts
18-05-2021 10:49 AM
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Thanks for getting back to us @Horrox342. It's best to leave it in there over the course of the next few days and see how it performs. If it continues to drop out then just let us know on here so that we can continue with our investigation
Re: Daily Connection Dropouts
18-05-2021 5:18 PM
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Re: Daily Connection Dropouts
18-05-2021 6:25 PM
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Hi there,
I can only see the one drop at around 12 earlier today and then again when you've rebooted it after getting home. Do you know if your wife manually rebooted the router when she was experiencing issues with the connection earlier today?
Re: Daily Connection Dropouts
18-05-2021 8:02 PM
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Re: Daily Connection Dropouts
18-05-2021 8:26 PM
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Need this resolving. My wife studies online as part of her teacher training in the evenings, these dropouts are not helping.
Advice please before this becomes unbearable.
Re: Daily Connection Dropouts
19-05-2021 10:27 AM
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