DSL solid Green/Internet Solid red :(
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- Re: DSL solid Green/Internet Solid red :(
11-05-2021 2:06 PM
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Connection has gone down as above, can one of the mods organise a line check please.
Thanks
Fixed! Go to the fix.
Re: DSL solid Green/Internet Solid red :(
11-05-2021 2:26 PM
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So that there’s no confusion be aware that the mods are long suffering customers the same as you and I moderating this forum on a voluntary basis, they don’t organise line checks. This needs a Plusnet staffer to come along and these are as rare as hen’s teeth these days.
Have you tried a factory reset on your hub by pushing a paperclip or similar in the reset hole? Keep the switch closed for about 30 seconds then leave it to see if it will sort itself out.
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Re: DSL solid Green/Internet Solid red :(
11-05-2021 2:33 PM
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Using my own Billion router, been having loss of sync over the last couple of weeks.
just connected to the master socket to try direct connection....still the same.
Re: DSL solid Green/Internet Solid red :(
11-05-2021 2:51 PM
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You can report a fault at https://faults.plus.net.
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Re: DSL solid Green/Internet Solid red :(
11-05-2021 3:29 PM
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Thanks for that , I have reported the Issue.
Have also tried with the supplied PN router , still the same issue
11-05-2021 7:51 PM
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All sorted, issue was due to having to reset password to log into the portal, that in turn locked out the internet as the new portal password did not match the one in the Billion router DOH!
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