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DSL link down

sourmanflint
Dabbler
Posts: 16
Thanks: 1
Fixes: 1
Registered: ‎21-02-2018

DSL link down

Just got home from 2 weeks holiday, to find DSL link is down, cannot connect to plusnet servers at all. Have loads of work to do. First time this has happened in 9 years.

 

what to do?

2 REPLIES 2
sourmanflint
Dabbler
Posts: 16
Thanks: 1
Fixes: 1
Registered: ‎21-02-2018

Re: DSL link down

Issue now fixed.

It seems Plusnet have changed their allowable characters in passwords recently, and my account which had a character which is not allowed anymore.

 

SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,233
Thanks: 242
Fixes: 53
Registered: ‎22-01-2018

Re: DSL link down

Hello @sourmanflint,

 

I am sorry to hear that you had experienced an issue with your connection and I am happy to hear that this is now resolved.

 

Please get back to us if you need any further assistance.

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM - Sheffield Team
 Plusnet Help Team