DSL connection up and down consistently all day
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: DSL connection up and down consistently all da...
- « Previous
-
- 1
- 2
- Next »
Re: DSL connection up and down consistently all day
13-11-2019 1:43 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for getting back in touch with us.
I can see this issue has been ongoing, I have taken a look over your connection logs from this side and it looks like you've had a pretty stable connection for the past 20 days or so. Can I ask are you connected with our router and not a 3rd party? Are these micro-drops your seeing from your side affecting your service?
Thanks.
Re: DSL connection up and down consistently all day
13-11-2019 1:56 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for the quick response @Mads .
Your outage diagram does not show micro drops. The logs I attached show my router dropping (and there have been plenty in the last 20 days).
I am connected with a 3rd party router because (if you'll check case history) I was told that I needed to get a new router (I was using your router) when I first started experiencing issues. For the same price as your router, I could get a significantly better (I can see logs!) one ... I'm running an ASUS DSL-AC68U (latest firmware, etc.). So the issue persists albeit I had to spend a bunch. Can you tell I'm annoyed about that?
The microdrops are significant enough that most of the time I notice the connection loss. I have a wired VPN system (Juniper SSG5) which reports the outage on every microdrop and I see it on any wireless devices connected too.
I have been around the "we need to check" setup a bunch of times, used both the old PlusNet router (no change) and the new one, most of the line has been replaced (taking the word of the OpenReach engineers on that).
Re: DSL connection up and down consistently all day
13-11-2019 4:04 PM - edited 13-11-2019 4:05 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @Lostinza,
Thank you for confirming that you're experiencing microdrops that aren't being picked up on our radius logs and that you have been through the troubleshooting checks, including trying a different router. I'm sorry for the length of time that you've been experiencing connection problems and for the inconvenience caused.
I've tested your line and the test has picked up a fault but has been unable to determine whether this lies internal or external to your property. As this is the case, it's likely that we'll need to arrange an engineer visit. Please can you report the fault here and let us know when you've completed it. We'll then be able to progress this further for you.
GEA Test Detail | |||
Circuit ID | NA | Service ID | BBEUXXXXXXXX |
Test Outcome | Fail | ||||
Test Outcome Code | GTC_FTTC_SERVICE_1624 | ||||
Description | Impairment in copper joint detected most likely close to customer premises. Please continue to submit a trouble report. | ||||
Main Fault Location | CA | ||||
Sync Status | In Sync | ||||
Downstream Speed | 57.4 Mbps | ||||
Upstream Speed | 14.3 Mbps | ||||
Appointment Required | Y | ||||
Fault Report Advised | Y | ||||
NTE Power Status | PowerOn | ||||
Voice Line Test Result | Pass | ||||
Bridge Tap | Not Detected | ||||
Radio Frequency Ingress | Not Detected | ||||
Repetitive Electrical Impulse Noise | Not Detected | ||||
Cross Talk | Not Detected | ||||
Estimated Line Length In Metres | 281.8 | ||||
Upstream Rate Assessment | Low | ||||
Downstream Rate Assessment | Low | ||||
Home Wiring Problem | Not Detected | ||||
Downstream Policing Discard Rate | 0.0 | ||||
Customer Traffic Level | Upstream and Downstream Traffic Detected | ||||
Technology | VDSL | ||||
Current 15Min Bin Retrains | 0 | ||||
Last 15Min Bin Retrains | 0 | ||||
DP Type | External | ||||
Profile Name | 0.128M-74M Downstream, Retransmission Low - 0.128M-19M Upstream, Retransmission High | ||||
Time Stamp | 2019-10-31T17:00:00 |
Parameters | MIN | MAX | AVG |
Down Stream Line Rate | 57.1 Mbps | 72.1 Mbps | 67.8 Mbps |
Up Stream Line Rate | 6.9 Mbps | 19.0 Mbps | 17.7 Mbps |
Up Time | 742.0 Sec | 900.0 Sec | 898.4 Sec |
Retrains | 0.0 | 8.0 | 0.0 |
Current and Last 15 Minute Bin Performance | ||
Parameters | Last Traffic Count(Upto 15 mins) | Current Traffic Count(Upto 15 mins) |
Start Time Stamp | 2019-11-13T15:28:03Z | 2019-11-13T15:43:03Z |
Ingress Code Violation | 0 | 0 |
Egress Code Violation | 0 | 0 |
Errored Seconds | 0 | 0 |
Severely Errored Seconds | 0 | 0 |
Unavailable Seconds | 0 | 0 |
Re: DSL connection up and down consistently all day
14-11-2019 9:20 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: DSL connection up and down consistently all day
14-11-2019 1:03 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- « Previous
-
- 1
- 2
- Next »
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: DSL connection up and down consistently all da...