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DSL Line dropping out in the afternoon

JalfreziJoe
Newbie
Posts: 1
Registered: 20-06-2017

DSL Line dropping out in the afternoon

During our recent heatwave (still on-going), my DSL line would suddenly drop out, between 2pm and 3pm everyday so far. I was using the BT Openreach FTTC modem. So as soon as this would happen, the modem would need rebooting. Then after a few minutes, it would happen again. At least 4 times every day.

Now I thought this due to the FTTC modem over heating/faulty in this weather. So swapped for the Plusnet Hub One router just to be sure. (its sits in a well ventilated area) Today, I have had 6 drop outs starting from 2:30pm. Last one was at 3:50pm.

Anyone else getting these drop outs?

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 8,853
Thanks: 2,792
Fixes: 440
Registered: 21-04-2017

Re: DSL Line dropping out in the afternoon

Sorry to hear you're having connection problems.

 

Things aren't looking too good over the past day or so...

 

Testing your line isn't identifying the cause of that...

Description No problem found, OAM test is not currently supported on this line.
Voice Line Test Result Pass

 

I'd advise running through the checks here and if you continue to experience problems then please report a fault to us here so that we can investigate further.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team